# Internship: Management Associate — Customer Success & Digital Customer Experience Design (m/f/x) at Osapiens

> Hybrid · Germany · Intern · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Aosapiens%3A616697 (read 2026-11-11).

## Facts (observed)

- Company: [Osapiens](https://alderhq.app/companies/osapiens)
- Location text: Munich, Bayern
- Where it can be done from (inferred): Hybrid · Germany (evidence: "Location: Munich, Bayern")
- Posted: 2026-11-11 (0 days ago)
- First seen by alder: 2026-11-11 · last verified: 2026-11-11
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://careers.osapiens.com/en/postings/2f63e076-aa8c-457d-a24f-4a0bf4a441a7

## Pay and sponsorship

- Posted pay: €29k–€29k per year (from the listing's pay field)
- Market band for similar posted roles (Munich, n 7): p25 €34k, median €39k, p75 €48k

## Description (the employer's text)

This is the 5-6 month internship for someone who wants to understand how SaaS works at scale – and stays customer-centric while doing it. osapiens reached unicorn status in January 2026, is backed by Goldman Sachs, Blackrock, and Temasek, and manages ~2,500 customers across 20 products in 50+ countries. With multiple consecutive years of double-digit growth, the scale is real. You will work directly with the VP and Head of Customer Success on the challenges that come with rapid growth: building a solid foundation for data-driven decisions, finding processes that need redesigning, and answering strategic questions that shape how we grow in the future.

### Responsibilities

- You spot flaws in our processes and fix them – fast and pragmatic
- You drive initiatives that touch Operations, Customer engagement, and Commercial teams – and own the outcome end-to-end
- You build data-driven recommendations: you define the KPIs, build the hypothesis, run the analysis, and deliver a clear point of view
- You design, build, and iterate digital customer interventions: trigger-based email sequences, in-app nudges, automated health checks — and measure impact rather than gut feeling.
- You take important steps in a customer-facing SaaS role: you don't shy away from talking to customers and you dig into the engine behind our engagement motions.
### Skills

- Academic standing — Enrolled at a university and ranking among the top students in your field, with verifiable evidence (e.g. top-decile grades, a scholarship, a thesis or competition result).
- Builder mentality — You'd rather ship a rough version and iterate than wait for the perfect plan, and you're energized by owning outcomes end-to-end, not just tasks.
- Self-direction — You set your own bar for quality, catch your own mistakes before anyone else does, and don't need someone checking in to stay on track.
- AI-native — You used Claude, ChatGPT, N8N, Zapier or equivalent tools before in a professional environment, and can show a concrete example of a task you did dramatically faster or better because of it.
- Relevant experience — You've already tested yourself in a high-pressure environment — an internship or role in consulting, strategy, tech, or founding something — and can point to a specific problem you structured and solved under time pressure.
- Language proficiency — Professionally fluent in English (written and spoken); additional languages are a plus.
### Benefits

- A purpose-driven mission to tackle real supply chain resilience and sustainability challenges while working alongside global industry pioneers at one of Europe's fastest-growing software companies
- Fuel for professional growth in a fast-paced environment, supported by a culture of continuous feedback and mentorship
- A talented and fun team with lots of opportunities to connect and learn in a beautiful office at the center of Munich (Sendlinger Tor)

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Aosapiens%3A616697 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.