# Customer Service Representative at Onlineriver

> Remote · United States · Unspecified · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Aonlineriver%3A221359 (read 2026-11-09).

## Facts (observed)

- Company: [Onlineriver](https://alderhq.app/companies/onlineriver)
- Location text: New York
- Where it can be done from (inferred): Remote · United States (evidence: "Location: New York")
- Posted: already open when tracking began; date unknown
- First seen by alder: 2026-11-04 · last verified: 2026-11-07
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://onlineriver.pinpointhq.com/en/postings/004df7b0-1979-4935-8021-5797e2c00066

## Pay and sponsorship

- Posted pay: $58k–$67k per year (from the listing's pay field)
- Market band for similar posted roles (New York, n 2353): p25 $75k, median $120k, p75 $175k

## Description (the employer's text)

We are seeking a motivated and friendly Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, providing exceptional service and resolving inquiries in a timely and efficient manner. You will handle both inbound and outbound communications via phone, email, and live chat, ensuring customer satisfaction at every step.

### Responsibilities

Respond to customer inquiries via phone, email, and live chat.

Provide information about products, services, and policies.

Process orders, returns, and exchanges.

Resolve customer issues and complaints in a timely manner.

Document and track customer interactions and feedback.

Collaborate with other departments to address complex issues.

Follow up with customers to ensure satisfaction.

Maintain a positive and professional demeanor at all times.

Meet or exceed performance metrics for response time and quality.

Stay updated on company products, services, and policies.

### Skills

- Communication Skills: Strong verbal and written abilities.
- Active Listening: Attentive to customer concerns.
- Problem-Solving Skills: Quick identification and resolution of issues.
- Technical Proficiency: Familiarity with customer service software and applications.
- Empathy: Understanding and compassion towards customers.
- Adaptability: Flexibility to changing needs and procedures.
- Time Management: Effective prioritization of tasks.
- Attention to Detail: Accurate recording and handling of customer information.
- Knowledge of Products/Services: Informed about company offerings.
- Teamwork: Collaborative and supportive of colleagues.
4o mini

---
Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Aonlineriver%3A221359 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.