Sales Manager

The Store Manager is responsible for overseeing the daily operations of the store, ensuring exceptional customer service, driving sales performance, managing staff, maintaining inventory accuracy, and ensuring compliance with company policies and procedures. The ideal candidate is a strong leader who can motivate a team, achieve business goals, and create a positive shopping experience for customers.

Responsibilities

Leadership & Team Management

• Recruit, hire, train, and develop store associates.
• Create employee schedules and manage labor costs effectively.
• Provide coaching, performance feedback, and ongoing development opportunities.
• Foster a positive, productive, and inclusive work environment.
• Address employee concerns and resolve workplace issues professionally.

Sales & Customer Service

• Drive store sales and profitability by meeting or exceeding performance goals.
• Ensure excellent customer service standards are consistently maintained.
• Handle customer complaints and resolve issues promptly and professionally.
• Monitor sales trends and implement strategies to improve results.
• Promote company products, services, and special promotions.

Operations Management

• Oversee daily store operations, including opening and closing procedures.
• Ensure compliance with company policies, safety standards, and operational procedures.
• Maintain store appearance, cleanliness, and merchandising standards.
• Monitor and control store expenses and operational costs.
• Ensure cash handling and financial procedures are followed accurately.

Inventory & Merchandising

• Manage inventory levels and coordinate stock replenishment.
• Conduct regular inventory counts and audits.
• Minimize inventory shrinkage through loss prevention practices.
• Ensure products are displayed according to company merchandising standards.
• Coordinate receipt and organization of incoming shipments.

Compliance & Safety

• Ensure compliance with all local, state, and federal regulations.
• Maintain a safe environment for customers and employees.
• Investigate and report incidents, accidents, or security concerns.
• Implement loss prevention and risk management procedures.

Skills

Required

• High school diploma or equivalent.
• 3+ years of retail management or supervisory experience.
• Strong leadership and team-building skills.
• Excellent communication and interpersonal abilities.
• Proven ability to meet sales and operational goals.
• Proficiency with point-of-sale (POS) systems and basic computer applications.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Preferred

• Associate's or Bachelor's degree in Business Administration, Retail Management, or a related field.
• Experience with inventory management systems.
• Multi-unit retail experience is a plus.

Skills & Competencies

• Leadership and employee development
• Customer service excellence
• Sales management
• Inventory control
• Problem-solving and decision-making
• Time management and organization
• Financial and business acumen
• Conflict resolution
• Attention to detail

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and move merchandise up to 50 pounds.
• Ability to bend, stoop, reach, and climb as needed.
• Ability to work in a fast-paced retail environment.

Benefits

Competitive salary

Performance-based bonuses

Health, dental, and vision insurance

Paid time off and holidays

Employee discounts

Retirement savings plan

Professional development opportunities