# EMS Supervisor - New York at Mountainwarehouse

> Onsite · United States · Unspecified · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Amountainwarehouse%3A592724 (read 2026-11-07).

## Facts (observed)

- Company: [Mountainwarehouse](https://alderhq.app/companies/mountainwarehouse)
- Location text: EMS Lake George (VLG), New York
- Where it can be done from (inferred): Onsite · United States (evidence: "Location: EMS Lake George (VLG), New York")
- Posted: already open when tracking began; date unknown
- First seen by alder: 2026-11-04 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://careers.mountaingroup.com/en/postings/e967eed3-3b77-4a1a-8c7b-f06486a7066b

## Pay and sponsorship

- Posted pay: $35k–$42k per year (from the listing's pay field)
- Market band for similar posted roles (New York, n 2353): p25 $75k, median $120k, p75 $175k

## Description (the employer's text)

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, EMS has the perfect opportunity for you!

We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.

### Responsibilities

Leadership & Team Development:

- Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
- Drive continuous growth by coaching, training, and mentoring your team.
- Keep your team informed and engaged through clear, open communication.
- Empower your team with up-to-date product knowledge to meet customer needs confidently.
Operational Excellence:

- Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
- Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
- Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
- Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
Sales & Performance:

- Motivate your team to meet and exceed sales targets and KPIs.
- Identify growth opportunities for team members and suggest strategies for their development.
Customer Experience:

- Set the standard for exceptional customer service and ensure it’s delivered consistently.
- Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
- Represent the Mountain Warehouse brand with enthusiasm and professionalism.
- Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.
### Skills

- Passionate about delivering outstanding customer service.
- A confident and reliable motivator, with a talent for inspiring others.
- Experienced in all areas of retail, from stock control to visual merchandising.
- A strong communicator who can engage at all levels and provide constructive feedback.
- Proactive and results-driven, with a track record of setting and achieving goals.
- Approachable, trustworthy, and a natural team player.
- Skilled at problem-solving within company guidelines and policies.
### Benefits

- Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
- 50% Colleague Discount across Eastern Mountain Sports, Mountain Warehouse and Animal, with a twice-yearly uniform allowance. 30% off National Brands Eastern Mountain Sports
- A stable, successful and supported environment
- Length of service awards
You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Amountainwarehouse%3A592724 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.