# Front Of House at Littleelmsdaycare

> Location unclear · Unspecified · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Alittleelmsdaycare%3A291721 (read 2026-11-13).

## Facts (observed)

- Company: [Littleelmsdaycare](https://alderhq.app/companies/littleelmsdaycare)
- Location text: Little Elms Beckenham Elm Road, Kent
- Where it can be done from (inferred): Location unclear (evidence: "Location: Little Elms Beckenham Elm Road, Kent")
- Posted: already open when tracking began; date unknown
- First seen by alder: 2026-11-04 · last verified: 2026-11-08
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://littleelmsdaycare.pinpointhq.com/en/postings/84a3c602-4048-4f53-87bd-a3b4be9917bb

## Pay and sponsorship

- Posted pay: £25k–£30k per year (from the listing's pay field)

## Description (the employer's text)

We are looking for an enthusiastic and customer-focused individual to join our team as Front of House Staff at our nursery. You will be responsible for delivering excellent customer service and ensuring a welcoming, positive experience for all our parents and visitors. This role involves direct interaction with families, managing administrative tasks, and helping to ensure a seamless service flow in a fast-paced and dynamic environment.

### Responsibilities

- Nursery Experience required
- Childcare L2/ L3 qualified
- Desirable customer service training
- To be familiar with platforms such as Famly, brightwheel, Procare Solutions, Lillio (formerly HiMama), LineLeader by ChildcareCRM, and KINDERPEDIA.
- Be the welcoming face of the nursery, greeting parents and children each day and serving as their primary point of contact via email and phone.
- Organize and oversee settling-in sessions for new children.
- Lead the Nursery Operations team (including kitchen and cleaning staff), working collaboratively to maintain high standards of cleanliness and kitchen operations. Familiar with children diaries and restriction.
- Assist the nursery manager with compliance tasks, such as conducting in-person Right to Work verifications, (Pinpoint, Zinc).
- Be a role model for operational excellence, maintaining high standards, embracing feedback, and never cutting corners.
- Manage parent communications, ensuring timely responses to emails, addressing parent surveys, processing session change requests, and ensuring personal tours are conducted on schedule.
- Managing Rota and agency attendance
- Dealing with invoices and extra day purchases
- Familiar with “Enjoy Benefit”
- Liase with nursery manager and report parents and teams enquiries
- Have understanding of Safeguarding and whistleblowing
- Understanding Ofsted
- Work under pressure and multi task

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Alittleelmsdaycare%3A291721 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.