# Service Writer- 2nd Shift at Lakesidetrucks

> Onsite · United States · Unspecified · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Alakesidetrucks%3A600037 (read 2026-11-08).

## Facts (observed)

- Company: [Lakesidetrucks](https://alderhq.app/companies/lakesidetrucks)
- Location text: Rockford, Illinois
- Where it can be done from (inferred): Onsite · United States (evidence: "Location: Rockford, Illinois")
- Posted: already open when tracking began; date unknown
- First seen by alder: 2026-11-04 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://lakesidetrucks.pinpointhq.com/en/postings/c14f0bb5-b3ad-48f1-a3c9-a7be4f28c1db

## Pay and sponsorship

- Posted pay: $60k–$65k per year (from the listing's pay field)

## Description (the employer's text)

Perform Service Department billing function and work closely with Service Department Personnel and Customers as a support person.

### Responsibilities

- Maintain positive customer relations
- Calling for authorizations of needed work
- Assist in pre-printing final customer invoices and close RO’s when needed
- Meet and exceed Sales and Profitability Objectives based on the Business Plan
- Marketing of Service Dept.; Up-selling work from inspection sheets
- Maintain Over-aged Warranty to $0 over 60 Days
- Open repairs orders for customers by phone or at the service counter
- Assist in obtaining 90% or greater direct time on paying jobs
- Write accurate estimates for needed repair work and communicate effectively to the customer
- Ensure detail accuracy for all repair orders
- Achieve overall tech efficiency average of 96% or greater by flat rating all jobs prior to starting on the repairs and monitoring progress of repairs
- Monitor lube account
- Other duties as assigned by the Manager
### Skills

- A high school diploma or equivalent is preferred
- A CDL License or the ability to obtain one
- Good math skills
- Good verbal and written communication skills
- Computer and keyboarding skills
- Customer focused
- Previous exposure to vehicle or machine repair terminology helpful
- The ability to establish clear directions and sets definitive goals to ensure objectives are met
- The ability to identify priorities and plan accordingly to meet deadlines
- Ensuring that the highest value of service is delivered to satisfy customer requests to encourage customer loyalty
- Effectively communicate information in a direct, concise, and unambiguous manner
- Candidate presents a high level of attention to work and continually strives to improve quality of performance in self and others
- Proven ability to address a variety of business issues that arise in a professional manner
- The ability to operate under high pressure situations and maintain self-composure in the face of challenging circumstances
- Candidate possesses exceptional organizational, multi-tasking, and time management skills

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Alakesidetrucks%3A600037 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.