Service Writer- 2nd Shift

Perform Service Department billing function and work closely with Service Department Personnel and Customers as a support person.

Responsibilities

• Maintain positive customer relations
• Calling for authorizations of needed work
• Assist in pre-printing final customer invoices and close RO’s when needed
• Meet and exceed Sales and Profitability Objectives based on the Business Plan
• Marketing of Service Dept.; Up-selling work from inspection sheets
• Maintain Over-aged Warranty to $0 over 60 Days
• Open repairs orders for customers by phone or at the service counter
• Assist in obtaining 90% or greater direct time on paying jobs
• Write accurate estimates for needed repair work and communicate effectively to the customer
• Ensure detail accuracy for all repair orders
• Achieve overall tech efficiency average of 96% or greater by flat rating all jobs prior to starting on the repairs and monitoring progress of repairs
• Monitor lube account
• Other duties as assigned by the Manager

Skills

• A high school diploma or equivalent is preferred
• A CDL License or the ability to obtain one
• Good math skills
• Good verbal and written communication skills
• Computer and keyboarding skills
• Customer focused
• Previous exposure to vehicle or machine repair terminology helpful
• The ability to establish clear directions and sets definitive goals to ensure objectives are met
• The ability to identify priorities and plan accordingly to meet deadlines
• Ensuring that the highest value of service is delivered to satisfy customer requests to encourage customer loyalty
• Effectively communicate information in a direct, concise, and unambiguous manner
• Candidate presents a high level of attention to work and continually strives to improve quality of performance in self and others
• Proven ability to address a variety of business issues that arise in a professional manner
• The ability to operate under high pressure situations and maintain self-composure in the face of challenging circumstances
• Candidate possesses exceptional organizational, multi-tasking, and time management skills