# Parts Counterperson at Lakesidetrucks

> Onsite · United States · Unspecified · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Alakesidetrucks%3A580610 (read 2026-11-08).

## Facts (observed)

- Company: [Lakesidetrucks](https://alderhq.app/companies/lakesidetrucks)
- Location text: Madison, Wisconsin
- Where it can be done from (inferred): Onsite · United States (evidence: "Location: Madison, Wisconsin")
- Posted: already open when tracking began; date unknown
- First seen by alder: 2026-11-04 · last verified: 2026-11-08
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://lakesidetrucks.pinpointhq.com/en/postings/068c1e80-7bc3-4b12-8a1a-fcd8aea381d5

## Pay and sponsorship

- Posted pay: $42k–$52k per year (from the listing's pay field)

## Description (the employer's text)

The Parts Counterperson is charged with providing for the parts needs of walk-in and phone customers. The Parts Counterperson's responsibility is to satisfy dealership customer parts needs by responding to information inquiries, supplying parts from dealership inventory, and/or procuring parts that are not in stock, per dealership guidelines. Additional responsibilities are to assist with inventory stocking and department maintenance, as necessary.

### Responsibilities

- Respond to customer parts or information requests quickly
- Communicate with customer when a delay in response will occur and offer alternatives
- Determining availability and price information and document as necessary
- Providing parts to customer from stock, procuring locally or creating a parts order as directed
- Monitor the status of customer orders, advising in case of problems and notifying upon arrival
- Build relationships and provide quality customer service with a sense of urgency
- Determine the availability and lead times of parts
- Timely response in fielding a high volume of calls and in-person customers
### Skills

- Must be at least 18 years old
- Parts experience, particularly in a truck or automotive dealership or aftermarket environment and Trade school education in Parts Operations or Transportation Technology are preferred
- Work to ensure that customers' requests are fulfilled in entirety and exceed expectations to maximize customer satisfaction
- Abide by and enforce all rules, regulations, policies, and best practices to meet the company's standards of conduct
- Demonstrated ability to take full responsibility for problems, issues, and performance in all circumstances
- Presents a high level of attention to all the work that is produced. Must continually strive to improve their quality of performance
- Understands the importance of placing the company's goals before their own. Must hold and maintain a broad perspective of the company to work towards shared common goals
- Must be a highly motivated individual who is willing to take initiative to achieve greater results beyond what is required

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Alakesidetrucks%3A580610 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.