# Front Office Supervisor at Kempinski

> Onsite · Thailand · Unspecified · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Akempinski%3A616626 (read 2026-11-10).

## Facts (observed)

- Company: [Kempinski](https://alderhq.app/companies/kempinski)
- Location text: Thailand - Bangkok, Bangkok
- Where it can be done from (inferred): Onsite · Thailand (evidence: "Location: Thailand - Bangkok, Bangkok")
- Posted: 2026-11-10 (0 days ago)
- First seen by alder: 2026-11-10 · last verified: 2026-11-10
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://kempinski.pinpointhq.com/en/postings/322bd983-b144-409a-a789-6453cee94819

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

Front Desk Supervision & Daily Operations: Supervise daily reception workflow, including opening/closing procedures, VIP/group room assignments, check-ins, check-outs, and shift checklists in accordance with Kempinski standards.

Guest Experience & Inquiries: Deliver courteous, efficient service; handle guest requests, inquiries, and Lost & Found correspondence; escalate and resolve complex complaints promptly.

Group Management & Upselling: Lead group arrivals and departures to ensure seamless execution, actively promote hotel facilities, and maximize rooms upselling opportunities.

Interdepartmental Coordination: Liaise across departments to verify accurate guest billing, room types, rates, and special requests prior to arrival.

Team Onboarding & Communication: Facilitate new hire induction and training, manage supervisor-level email correspondence without delay, and maintain clear shift handovers.

Cost Control & Work Environment: Monitor operating supplies to minimize waste, keep work areas clean and organized, and maintain operational flexibility to support other Rooms Division sections as needed.

### Responsibilities

Front Desk Supervision & Daily Operations: Supervise daily reception workflow, including opening/closing procedures, VIP/group room assignments, check-ins, check-outs, and shift checklists in accordance with Kempinski standards.

Guest Experience & Inquiries: Deliver courteous, efficient service; handle guest requests, inquiries, and Lost & Found correspondence; escalate and resolve complex complaints promptly.

Group Management & Upselling: Lead group arrivals and departures to ensure seamless execution, actively promote hotel facilities, and maximize rooms upselling opportunities.

Interdepartmental Coordination: Liaise across departments to verify accurate guest billing, room types, rates, and special requests prior to arrival.

Team Onboarding & Communication: Facilitate new hire induction and training, manage supervisor-level email correspondence without delay, and maintain clear shift handovers.

Cost Control & Work Environment: Monitor operating supplies to minimize waste, keep work areas clean and organized, and maintain operational flexibility to support other Rooms Division sections as needed.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Akempinski%3A616626 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.