# Front Office Agent at Kempinski

> Onsite · Singapore · Unspecified · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Akempinski%3A607582 (read 2026-11-14).

## Facts (observed)

- Company: [Kempinski](https://alderhq.app/companies/kempinski)
- Location text: Singapore - Singapore, Capitol Singapur
- Where it can be done from (inferred): Onsite · Singapore (evidence: "Location: Singapore - Singapore, Capitol Singapur")
- Posted: already open when tracking began; date unknown
- First seen by alder: 2026-11-04 · last verified: 2026-11-14
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://kempinski.pinpointhq.com/en/postings/68e839bb-bcb8-4e4a-9ed1-e0512fbd958f

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Singapore, n 32): p25 SGD 41k, median SGD 75k, p75 SGD 135k

## Description (the employer's text)

Reporting to the Front Office Manager, the incumbent in this position is responsible for the efficient, accurate and courteous checking-in and checking-out of hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.

### Responsibilities

- Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.
- Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
- Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
- Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
### Skills

- Minimum O levels or WSQ Front Office Certification or Diploma in Hospitality Management
- Prior experience in the same capacity or any other hospitality related capacity advantageous
- Knowledge in Microsoft Office (Word, Excel and PowerPoint)
- Operational knowledge of front desk operations, Opera and Micros is a plus
- Strong customer service and communication skills
- Able to multi-task
- Good command in spoken and written English is essential and any additional languages is an added advantage
- Well-groomed and professional disposition
- Willingness to work on rotating shifts, weekends and public holiday

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Akempinski%3A607582 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.