# Training and Quality Manager (Saudi only) at Kempinski

> Onsite · Saudi Arabia · Manager · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Akempinski%3A607469 (read 2026-11-08).

## Facts (observed)

- Company: [Kempinski](https://alderhq.app/companies/kempinski)
- Location text: Saudi Arabia - Al Khobar, Al Khobar
- Where it can be done from (inferred): Onsite · Saudi Arabia (evidence: "Location: Saudi Arabia - Al Khobar, Al Khobar")
- Posted: already open when tracking began; date unknown
- First seen by alder: 2026-11-04 · last verified: 2026-11-08
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://kempinski.pinpointhq.com/en/postings/9fd072b4-162e-4570-8ac8-62fb09e00fde

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (United States, n 7510): p25 $85k, median $133k, p75 $170k

## Description (the employer's text)

To fill this position the candidate must have:

- Training needs analysis, annual training planning and programme delivery
- Quality assurance, service audits and brand standards compliance
- Guest feedback analysis, root cause analysis and continuous improvement
- Stakeholder communication, presentation skills and budget management
### Responsibilities

RESPONSIBILITIES:

- Develop and implement the annual training plan based on operational needs, audit findings and guest feedback.
- Deliver orientation, service culture and skills training; coach departmental trainers and maintain training records.
- Coordinate internal quality audits and brand assessments, monitor service standards and report findings to management.
- Analyse guest satisfaction results and recurring complaints; agree corrective actions with department heads and track completion.
- Lead quality improvement meetings and verify that corrective actions improve the guest experience.
- Monitor training participation, learning outcomes and quality indicators; provide regular reports and manage the training budget.
### Skills

- A minimum of five (5) years of hospitality experience, including a supervisory or managerial role.
- Experience in training and quality assurance within a luxury hotel, including service audits and brand standards.
- Experience analyzing guest feedback, managing corrective action plans and evaluating training effectiveness.
TECHNICAL COMPETENCIES:

Tools and methods for quality assurance and training:

- Proficient in Microsoft Office, including Excel reporting and PowerPoint
- Ability to use learning management systems and guest feedback platforms
- Ability to design training programmes, audit checklists and quality performance reports

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Akempinski%3A607469 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.