# Assistant Reservations Manager at Kempinski

> Onsite · Qatar · Manager · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Akempinski%3A587466 (read 2026-11-08).

## Facts (observed)

- Company: [Kempinski](https://alderhq.app/companies/kempinski)
- Location text: Qatar - Doha, Doha
- Where it can be done from (inferred): Onsite · Qatar (evidence: "Location: Qatar - Doha, Doha")
- Posted: already open when tracking began; date unknown
- First seen by alder: 2026-11-04 · last verified: 2026-11-08
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://kempinski.pinpointhq.com/en/postings/368af2cf-6866-4a8d-8daf-bf36d9a8fa66

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

the Assistant Reservations Manager directly oversees day-to-day reservation operations while serving as the primary operational extension of the Director of Revenue Management.

In this dual-focused role, you will lead the reservation agents, manage day-to-day inventory and booking flows, and directly execute the strategic yield decisions, pricing tactics, and distribution controls set by the Director of Revenue Management.

Opera Cloud Knowledge is essential.

### Responsibilities

### Departmental Leadership & Daily Operations

- Serve as the operational head of the reservations department, managing daily workflows, shift handovers, and agent schedules.
- Supervise, coach, and train reservation agents on booking procedures, phone etiquette, and strategic upselling tactics.
- Act as the direct liaison for escalated guest inquiries, complex bookings, VIP reservations, and group rooming lists.
- Maintain high standards of data entry accuracy across all reservations to ensure clean revenue tracking and reporting.
### 2. Direct Revenue Strategy Execution

- Work directly with the Director of Revenue Management to implement daily rate changes, yield strategies, and stay controls (MinLOS, CTA/CTD) across the PMS, CRS, and OTAs.
- Monitor daily inventory, room availability, and overbooking thresholds to optimize occupancy and prevent revenue spoilage.
- Conduct regular rate parity checks across OTAs and metasearch channels, taking immediate action to address and resolve pricing discrepancies.
- Manage group blocks, cut-off dates, deposit tracking, and billing details in close coordination with Sales and Revenue Management.
### 3. Channel & System Administration

- Ensure seamless, error-free connectivity between the PMS, Channel Manager, CRS, and third-party booking channels.
- Audit daily reservations for proper market segmentation, origin coding, rate code mapping, and travel agency commission structures.
- Assist the Director of Revenue Management in setting up new promotions, rate plans, and packages across all distribution platforms.
### 4. Reporting & Communication

- Compile daily pickup reports, pace updates, denial/cancellation logs, and call conversion stats for the Director of Revenue Management.
- Active participation in weekly revenue strategy meetings, providing operational feedback on booking pace, market trends, and lead times.
### Skills

### Experience & Knowledge

- Opera Cloud Experience is essential
- Education: Diploma or Bachelor’s degree in Hospitality Management, Business, or a related field.
- Experience: 3+ years in hotel reservations or front desk, including at least 1–2 years in a supervisory or senior capacity.
- Tech Proficiency:
- Property Management Systems (e.g., Opera PMS, Cloudbeds, Mews).
- Central Reservation Systems (CRS) and Channel Managers (e.g., SiteMinder, RateGain).
- OTA Extranets (Expedia Partner Central, Booking.com Partner Hub) and GDS processes.
- Intermediate-to-advanced Microsoft Excel / Google Sheets for reporting

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Akempinski%3A587466 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.