Assistant Guest Relations Manager (Saudis only)

The Lady in Red is responsible for providing personalized luxury service to hotel guests, ensuring guest satisfaction, and creating memorable experiences. The role involves welcoming VIP guests, coordinating guest requests, handling inquiries and complaints professionally, and working closely with hotel departments to maintain the highest standards of hospitality.

Responsibilities

COMPETENCIES: Include the skills the candidate must have to fill this

position

• Supervisory skills
• Luxury Hotel Experiences
• Good Communication skills
• Knowledge of hotel operations & Computer systems
• General knowledge of tourist and business-related information
• Knowledge of hotel products and services
• Knowledge of VIP welcoming protocol

TECHNICAL

COMPETENCIES: Computer literacy adapted to the field of training:

• Proficiency in Microsoft Office (Word, Excel and PowerPoint)
• Advanced knowledge of Opera
• Basic knowledge of Micros

INDIVIDUAL

CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

People Oriented

Passionate for European luxury

Entrepreneurial

Straightforward

flexible

Self contained

Motivated

Pro-active

Organized

Responsible

Patient

Customer Service Orientation

Cross Cultural Sensitive

Teamwork / Cooperation minded

Quality oriented

Courteous

Friendly and caring

Natural sense for luxury

Skills

To fill the position, one of the following is required:

• Minimum of 3 years' experience in a manager level position in Front Office or Guest Relations preferably in an international five-star hotel
• Food & Beverage and Sales experience is a plus