# Bilingual Tier 1 Tech Support Technician (English & Spanish) at Jsitel

> Onsite · United States · Unspecified · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Ajsitel%3A601621 (read 2026-11-04).

## Facts (observed)

- Company: [Jsitel](https://alderhq.app/companies/jsitel)
- Location text: Madison, MS, Mississippi
- Where it can be done from (inferred): Onsite · United States (evidence: "Location: Madison, MS, Mississippi")
- Posted: already open when tracking began; date unknown
- First seen by alder: 2026-11-04 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://careers.jsitel.com/en/postings/4f244e97-48c1-4fe1-929d-b019fa6f7a80

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (United States, n 15888): p25 $58k, median $93k, p75 $158k

## Description (the employer's text)

JSI invites you to join our team as a bilingual Tier 1 Tech Support Technician on our Contact Center team on site in Madison, MS, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization.

Position Overview:

As a bilingual Tier 1 Tech Support Technician, you will be responsible for answering inbound tech support calls to troubleshoot, investigate, and resolve customers’ peripheral related problems. In this role, you will collaborate with our Contact Center team to provide essential technical support to our partners’ customers in a professional, friendly and efficient manner. Your weekly work schedule will consist of four, 10-hour days, typically including one weekend day.

### Responsibilities

- Provide essential Tier 1 support to customers in a professional and customary manner.
- Answer inbound tech support calls and make outbound calls to customers as needed.
- Thoroughly troubleshoot, investigate, and resolve customers’ peripheral related problems.
- Keep detailed notes of all work performed on customers’ peripherals.
- Manage and monitor the ticketing queue ensuring that all customer support requests are handled in a quick, thorough, and efficient manner.
- Maintain 90% QA (quality assurance) ratings.
- Work on other ongoing and short-term projects as outlined by management.
### Skills

Required Qualifications:

- High school diploma or equivalent.
- Fluency in English and Spanish required.
- Excellent communication, both verbal and written.
- Proficient knowledge of computer systems and networks, encompassing the ability to diagnose and resolve issues related to both hardware and network functionalities.
- Ability to manage time and effectively prioritize numerous projects at one time.
- Willingness to solve complicated problems and see projects through to completion.
Preferred Qualifications:

- 1+ years of experience in a technical support role.
- 1+ years of experience in a contact center environment handling high volume of calls.
Physical Requirements/Working Conditions:

- Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen.
- Regularly requires manual dexterity, visual activity, verbal communication, and auditory skills.
### Benefits

- Competitive salary + performance-based bonuses.
- Comprehensive benefits package (medical, dental, vision, 401(k)).
- Generous PTO and travel support.
- Ongoing professional development and educational opportunities.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Ajsitel%3A601621 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.