Role summary

This position is ideal for an experienced event planning professional to join the ANZ Clinical Team as Event Coordinator, leading the planning and execution of impactful events that strengthen brand presence and drive customer engagement. Partnering with Sales, Clinical Education, Clinical Liaison and Marketing, the Event Manager will also serve as a key stakeholder for external partners. This role is critical to elevating Align Technology’s event presence across Australia and New Zealand by enabling consistent, scalable execution and delivering high-quality event experiences that support business priorities and customer outcomes.

The position is an onsite position based out of the Sydney Support Office located in St Leonards NSW and reports to the Manager, Clinical Education ANZ.

Responsibilities

Role expectations

· Develop and execute event strategies that maximise impact, strengthen brand equity, enhance customer engagement and support consistent, scalable delivery across markets.

· Plan and deliver local market education events, including webinars, workshops and conferences, for internal and external audiences across live and virtual formats.

· Oversee the annual events budget, supporting the annual operating planning process and ongoing monthly budget management.

· Ensure events are delivered on brand, in line with Align Technology brand guidelines, on time and within approved budget, with clear pre-event briefing documentation provided to relevant stakeholders in advance.

· Identify, manage and optimise online event and event management platforms to deliver seamless customer experiences and improve process efficiency.

· Streamline event planning and execution by continuously improving tools, workflows and systems to support scalable and efficient delivery.

· Identify and manage event partners, vendors and external resources to enhance event quality and the overall attendee experience.

· Analyse event data and performance metrics to evaluate effectiveness, capture insights and support business decision-making.

· Maintain current knowledge of relevant continuing professional development (CPD) processes and validate CPD points for event attendees.

· Maintain full compliance with company guidelines for event planning and management, including healthcare professional (HCP) processes, purchase order and purchase requisition requirements in line with company thresholds, and internal audit activities.

· Act as a liaison between local and regional Marketing and Clinical teams, sharing best practices and adopting relevant learnings from other markets.

· Support the execution of Clinical Education projects and initiatives as assigned.

· Build strong product knowledge and clearly articulate product-specific messages across education events.

· Travel as required to support site visits and the delivery of education events across Australia and New Zealand.

· Proactively research emerging industry trends, event practices and technologies.

Skills

What we're looking for

· Education: Bachelor’s degree in Business, Marketing, Event Management or a related discipline.

· Event management experience: Demonstrated experience managing live and virtual events from planning and logistics through to on-site delivery.

· Project delivery: Strong planning and implementation capability, excellent execution and attention to detail, with the ability to manage multiple stakeholders and competing priorities.

· Customer focus: A strong customer experience mindset, with a commitment to continuously improving experiences and going above and beyond to meet customer needs.

· Communication: Effective written and verbal communication skills, with a collaborative approach to working with internal teams and external agencies.

· Business partnering: A collaborative mindset and strong business partnering skills across multiple groups, with the agility and sound judgement to respond effectively to changing needs.

Resilience and organisation: Ability to manage conflicting demands and deadlines while remaining calm and professional in customer-facing environments.

· Autonomy and teamwork: Ability to independently manage priorities and work autonomously, while contributing effectively in both in-person and virtual team environments.

· Flexibility: Willingness to travel and, on occasion, work outside standard business hours, including evenings and weekends

Complementary skills

· Experience with event management software, online event platforms and event applications.

· Experience using Salesforce.com.

· Strong proficiency across Windows applications and the ability to leverage modern enterprise tools, including Microsoft 365 Copilot.

· Curiosity and enthusiasm for learning about new event technologies, industry trends and product-specific content.