# Onboarding and Technical Support Specialist at Jobs Aligntech

> Onsite · Poland · Unspecified · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Ajobs-aligntech%3A575087 (read 2026-11-09).

## Facts (observed)

- Company: [Jobs Aligntech](https://alderhq.app/companies/jobs-aligntech)
- Location text: EMEA-Poland
- Where it can be done from (inferred): Onsite · Poland (evidence: "Location: EMEA-Poland")
- Posted: already open when tracking began; date unknown
- First seen by alder: 2026-11-04 · last verified: 2026-11-09
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://jobs.aligntech.com/en/postings/0a9176b7-55b2-4258-9526-01f1df075432

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Poland, n 40): p25 $28k, median $83k, p75 $99k

## Description (the employer's text)

Align is the industry leader in innovative medical devices for digital dentistry and orthodontics. Align is looking for a Technical Support to join our expanding Diagnostic Services team. This position will be part of a culture that is helping to improve lives every day through digital dentistry, and this role is on the frontlines of helping individuals get the smile they want.

As a Technical Support you will be part of a team that unites passion and technical excellence. In this you will collaborate with Engineers and Sales personnel to expand the userbase of Diagnostics as a Service on the Align Digital Platform.

This role is an onsite position in our Wrocław office (Psie Pole).

### Responsibilities

- Provide technical support to customers during the onboarding process.
- Support the automated integration of customer’s software systems.
- Engage and collaborate with IT specialists from dental practices and clinic to facilitate the onboarding process.
- Troubleshoot technical issues during the onboarding process.
- Optimize the technical onboarding process for wide range of international customers.
- Act as lead consultant and resource to customers.
- Assist in preparing status updates and reports for the Management, Marketing and Business teams.
- Work on processes automatization.
- Work in an agile team.
### Skills

- 2 – 4 years’ of experience in a similar role for a fast growing international company.
- Fluency in English; additional languages is an asset.
- Knowledge of image standards and protocols such as DICOM, and JPG, among others.
- A deep understanding of the Windows operating system.
- Feel comfortable with command line tools
- Basic understanding of Jira and Salesforce is preferred.
- Experience in remote IT support with clients.
- Desirable Knowledge of relevant clinical processes, products, and services within dental offices is a plus.
### Benefits

- Private healthcare Luxmed,
- Multisport card,
- Private insurance,
- Meal vouchers,
- Co-financing of company products,
- Employee Support Program.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Ajobs-aligntech%3A575087 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.