# Customer Support Representative at Jobs Aligntech

> Onsite · Malaysia · Unspecified · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Ajobs-aligntech%3A563062 (read 2026-11-09).

## Facts (observed)

- Company: [Jobs Aligntech](https://alderhq.app/companies/jobs-aligntech)
- Location text: APAC-Malaysia
- Where it can be done from (inferred): Onsite · Malaysia (evidence: "Location: APAC-Malaysia")
- Posted: already open when tracking began; date unknown
- First seen by alder: 2026-11-04 · last verified: 2026-11-09
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://jobs.aligntech.com/en/postings/be7421fc-cf86-4ec4-a2fc-3f748460332b

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

We are looking for a Customer Support Representative to join us in Malaysia.

### Responsibilities

In this role, you will…

- Respond promptly and effectively to any customer inquiries, requests and complaints received via phone, chat, e-mail or mail to achieve customer satisfaction
- Competent in the use of company systems to support treatment status and sales follow up
- Collaborate with other departments to provide solutions for customers.
- Identify and escalate issues that require additional attention.
- Provide feedback to management on customer trends and recurring issues.
- Support the sales and marketing department by entering marketing information and client contact details into the database. Proficient in using customer support phone systems, Salesforce, and the corporate website.
- Meet departmental standards for personal and team performance metrics including, but not limited to, contact volume handled, turnaround time and quality
- Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters
- Stay up-to-date on company products, policies, and procedures.
- Maintain a basic knowledge in orthodontic/dental concepts and topics
### Skills

In this role, you’ll need …

- Bachelor’s degree
- 3 to 5 years of experience in customer service
- Ability to focus attention to detail
- Ability to consistently follow through activities and projects to completion
- Ability to perform in a fast-paced environment
- Ability to act and speak with confidence
- Ability to work independently and as part of a team
- Excellent organizational and time management skills
- Possess a service excellence mindset
- Possess a strong customer focused orientation with good interpersonal skills
- Proficiency in customer service software and strong computer skills.
- Ability to communicate effectively and professionally and in a tactful manner with internal and external customers
- Provide support to audit processes and quality management system as required
- Willingness and ability to work on weekends as needed.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Ajobs-aligntech%3A563062 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.