# Incident Management Specialist at Indrive

> Hybrid · Peru · Unspecified · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Aindrive%3A583896 (read 2026-11-08).

## Facts (observed)

- Company: [Indrive](https://alderhq.app/companies/indrive)
- Location text: Peru, Lima Province
- Where it can be done from (inferred): Hybrid · Peru (evidence: "Location: Peru, Lima Province")
- Posted: already open when tracking began; date unknown
- First seen by alder: 2026-11-04 · last verified: 2026-11-07
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://indrive.pinpointhq.com/en/postings/c9d7e2cf-6d7a-4a38-9653-eca3217f6f64

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

To be added

### Responsibilities

- Interacting with customers through phone calls and emails, providing explanations
- Resolving complaints and ensuring a high level of service.
- High quality and prompt resolution of incidents such as conflict situations, cases of sexual harassment and criminal incidents.
- Processing incoming requests from users in the admin.
- Panel data collection for incident analysis
- Provide suggestions for improving the quality of incident resolution and their reduction.
### Skills

- High stress resistance.
- Ability to take Initiative.
- Ability to work with a large amount complex information.
- Ability to remain calm and make decisions under pressure, especially during high stress incidents.
- Teamwork & collaboration with colleagues.
- Experience in handling accidental cases would be a plus.
### Benefits

- Help us challenge injustice by creating fair choices for millions of people across 47 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Aindrive%3A583896 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.