# QA Group Lead at Indrive

> Onsite · Mexico · Staff · QA / Test · open. Source: https://alderhq.app/jobs/pinpoint%3Aindrive%3A570398 (read 2026-11-04).

## Facts (observed)

- Company: [Indrive](https://alderhq.app/companies/indrive)
- Location text: Mexico, Mexico City (CDMX)
- Where it can be done from (inferred): Onsite · Mexico (evidence: "Location: Mexico, Mexico City (CDMX)")
- Posted: already open when tracking began; date unknown
- First seen by alder: 2026-11-04 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://indrive.pinpointhq.com/en/postings/ebe961d7-27d3-48f3-b656-94e4a7cebe84

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

The Quality Assurance Group Lead combines advanced quality assurance expertise with people management, mentoring, and quality control — ensuring the consistency, accuracy, and effectiveness of quality evaluations within an assigned region, workflow, or operational scope. This role sits between QA Specialist and QA Manager, leading a team of 5–7 QA Specialists within inDrive's CS Operational Excellence department, and reports directly to the QA Manager.

### Responsibilities

- Lead a team of 5–7 QA Specialists within the assigned scope
- Distribute and prioritize workload across the team
- Coach, mentor, and develop QA Specialist competencies
- Monitor individual and team performance against quality KPIs
- Conduct regular 1:1s, team meetings, and performance reviews
- Conduct quality audits and second-level reviews of QA Specialist evaluations
- Ensure consistent application of quality governance frameworks and evaluation standards
- Act as the escalation point for complex quality-related questions and methodology disputes
- Lead calibration sessions to align monitoring results across the team
- Resolve disagreements related to monitoring results or evaluation methodology
- Identify trends, recurring mistakes, and systemic quality issues within the assigned scope
- Prepare quality insights, summaries, and action plans for stakeholders
- Support the implementation of new QA methodologies, monitoring scenarios, and process updates
- Participate in QA automation and process-improvement initiatives
- Provide data-driven recommendations to QA management based on monitoring results
### Skills

- 3+ years of experience in Customer Support, Quality Assurance, or Operational Excellence
- Proven experience in quality monitoring, evaluations, and calibration processes
- Experience coaching, mentoring, or formally coordinating the work of others
- Experience working in multi-team or multi-vendor (BPO) environments — preferred
- Strong knowledge of quality frameworks, monitoring methodologies, and calibration standards
- Excellent analytical skills with the ability to identify trends and systemic patterns
- Strong written and verbal communication skills; ability to present findings clearly
- Demonstrated ability to collaborate across functions and levels of the organization
- Proficiency with QA platforms, dashboards, reporting tools, and performance analytics systems
- Ability to manage competing priorities and work effectively in a fast-paced environment
- Bilingual proficiency in Spanish and English (spoken and written)
### Benefits

- Help us challenge injustice by creating fair choices for millions of people across 47 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Aindrive%3A570398 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.