# Drivers Verification Group Lead at Indrive

> Onsite · Mexico · Staff · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Aindrive%3A469102 (read 2026-11-04).

## Facts (observed)

- Company: [Indrive](https://alderhq.app/companies/indrive)
- Location text: Mexico, Mexico City (CDMX)
- Where it can be done from (inferred): Onsite · Mexico (evidence: "Location: Mexico, Mexico City (CDMX)")
- Posted: already open when tracking began; date unknown
- First seen by alder: 2026-11-04 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://indrive.pinpointhq.com/en/postings/a975907e-0387-41b8-8820-6267f0707940

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

We are seeking a Group Lead (Supervisor) it will be responsible for the operational management of a team of users verification agents, ensuring service quality, efficiency, and achievement of key performance metrics. The role combines people management, process control, and data-driven decision-making, while acting as a bridge between frontline operations and business stakeholders.

### Responsibilities

- Direct management of a team of 20-25 support agents
- Shift supervision and real-time workload management
- Task distribution and queue monitoring to ensure SLA compliance
- Workforce planning: scheduling, vacations, and shift coverage
- Monitoring and analysis of key KPIs (AHT, SLA productivity, etc.)
- Regular 1:1 meetings, performance reviews, and feedback sessions
- Identifying performance gaps and implementing improvement plans
- Coaching and mentoring team members
- Quality assurance oversight and calibration with QA teams
- Ensuring adherence to internal policies, procedures, and compliance standards
- Identifying process inefficiencies and driving improvements
- Onboarding and continuous training of agents
- Development of training materials and knowledge base contributions
- Supporting skill development and career growth within the team
### Skills

- Bachelor’s degree in Management, Business, Data Analysis or related field
- Strong leadership and people management skills
- Analytical thinking and ability to work with performance metrics
- Excellent communication and stakeholder management skills
- Problem-solving and decision-making abilities
- Advanced user of Google Workspace (Sheets, Docs, Slides)
- English proficiency: B1 or higher
- Hybrid work model: two working days followed by two days off, with working hours from 8:00 a.m. to 8:00 p.m.
### Benefits

- Help us challenge injustice by creating fair choices for millions of people across 47 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Aindrive%3A469102 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.