# Client Success Manager at In Telecom

> Onsite · United States · Manager · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Ain-telecom%3A588591 (read 2026-11-04).

## Facts (observed)

- Company: [In Telecom](https://alderhq.app/companies/in-telecom)
- Location text: Louisiana, Louisiana
- Where it can be done from (inferred): Onsite · United States (evidence: "Location: Louisiana, Louisiana")
- Posted: already open when tracking began; date unknown
- First seen by alder: 2026-11-04 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://in-telecom.pinpointhq.com/en/postings/0b61bc4a-47e9-4067-a64e-acdd6ac1ab97

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

The Client Success Manager will serve as a key business partner between In-Telecom and its Clients. The CSM will oversee Client relationships and will focus on delivering the "In-Telecom Experience", ensuring high adoption of In-Telecom products and services and maximize Client retention. This position requires strong organizational skills, attention to details, high business acumen, and excellent communication abilities.

### Responsibilities

Client Retention

- Builds relationships with clients and establishes a sense of trust. Responsible for client retention and goodwill.
- Create value for ITC products and services.
- Monitor and manage Client retention through new agreements and renewals.
Client Management

- Serve as the point of contact for Clients on behalf of ITC to promptly identify and address areas of opportunity.
- Bring the Client's needs and business goals to the vCIO and technical team, and present the resulting recommendation to the Client in business terms.
- Be a critical business partner for the Client, holding ITC accountable to a phenomenal experience.
- Provide Clients with reporting and quarterly reviews that highlight ITC services and facilitate projecting the Client’s future needs.
Client Growth

- Identify growth opportunities for ITC within the existing Client base.
- Sell additional opportunities for projects and services, offering the Client the entire ITC Suite.
- Carry and meet an annual revenue growth and retention target for the assigned Client portfolio.
- Maintain the required Client meeting cadence, including quarterly business reviews and regular check-ins, and keep Client records, opportunities and next steps current in the CRM.
### Skills

- 3-5 years of experience in account management
- Experience selling additional products or services into existing accounts
- Growth mindset, with a passion for Client Success
- Extremely well organized, detailed-oriented, results driven, and highly self-motivated
- Strong analytical, decision-making, and problem-solving abilities
- Ability to balance multiple priorities and provide solutions
- Great organization and time management skills
### Preferred Qualifications

- Bachelors Degree in Business Administration, Marketing, or a related Field
- Understanding of PBX, VoIP, and IT environments (networking, MS products, Fortinet firewalls, switches and APs, Cyber Security)
- Experience and working knowledge of MSP Environments
- 1-3 years of experience working with Salesforce
- 1-3 years of experience working with ticketing systems
### Benefits

- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401k

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Ain-telecom%3A588591 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.