# Agent, Guest Services at Hollandamericaprincess

> Onsite · Netherlands · Unspecified · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Ahollandamericaprincess%3A543376 (read 2026-11-14).

## Facts (observed)

- Company: [Hollandamericaprincess](https://alderhq.app/companies/hollandamericaprincess)
- Location text: Holland America Denali Lodge, Alaska
- Where it can be done from (inferred): Onsite · Netherlands (evidence: "Location: Holland America Denali Lodge, Alaska")
- Posted: already open when tracking began; date unknown
- First seen by alder: 2026-11-04 · last verified: 2026-11-14
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://hollandamericaprincess.pinpointhq.com/en/postings/bf006bc9-8b08-4db5-b50f-f403452d5052

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Netherlands, n 2967): p25 €38k, median €45k, p75 €56k

## Description (the employer's text)

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Be the go-to guide for unforgettable guest experiences. As a Guest Service Agent, you listen with care and respond with confidence—providing expert knowledge on company products, optional tours, local highlights, and policies. You help guests feel informed, supported, and excited for their journey, while upholding company standards and participating in programs that elevate our service to the next level.

### Responsibilities

- Performs a variety of moderately difficult customer service tasks.
- Applies knowledge of Company products, services, and policies to evaluate customer's needs, provide information, and resolve complaints.
- Design and conduct presentations for guests.
- Coordinate guest amenity requests, reservations, and special requests.
- Assist customers, employees, and management and responds to queries.
### Skills

- One year of experience in positions involving customer service.
- Proficiency in the use of computer business applications, with working knowledge of computerized reservations systems.
- Must pass a pre-employment background check.
- Minimum age of 18 years is required to reside in company housing, where available.
- Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
KNOWLEDGE, SKILLS, & ABILITIES

- Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment.
- Ability to work in a fast-paced environment with multiple tasks and external influences.
- Ability to work independently with minimal supervision while achieving daily goals.
- Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
- Ability to stand/walk/work on feet for minimum of 8 hours per day.
### Benefits

- Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
- Reward for Referral Program
- Experience – Of a lifetime!
- Rewards & Incentives
- Community Service
- Employee Activities
- Professional Growth
HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.

---
Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Ahollandamericaprincess%3A543376 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.