Admissions Specialist

Holding Hands Pediatric Therapy & Adult Services is currently looking for a full-time Admissions Specialist. The ideal candidate should be organized and able to multi-task with great attention to detail. They will possess strong verbal and written communication skills, excellent follow-up skills, and will complete assignments quickly and accurately. The ideal candidate will also have experience working with an agency that provides therapeutic services to individuals diagnosed with Autism Spectrum Disorder & Mental Health. This position reports to the Director of Billing and Admissions.

Responsibilities

• Answer phones and respond to inquiries from families and referral sources regarding the admissions process with empathy and professionalism.

• Collect and verify required admissions documentation, including patient demographics and forms.

• Verify patient eligibility and insurance benefits.

• Request and track authorizations for services.

• Maintain timely and consistent follow-up on pending admissions and cases.

• Accurately update and maintain information in the system of record.

• Collaborate with department coordinators and internal teams to support an efficient admissions process.

• Prioritize tasks effectively and work efficiently in a fast-paced environment.

• Cross-train and provide support in applicable areas of the department as needed.

• Maintain compliance with HIPAA and all applicable privacy and confidentiality requirements.

• Communicate with management regarding operational needs and recommend process improvements.

• Perform other administrative duties as assigned by the Director of Billing and Admissions.

Skills

• High school diploma or equivalent required.

• At least 6 months of customer service or administrative experience preferred.

• Strong verbal and written communication skills with the ability to interact professionally and compassionately with families, referral sources, and team members.

• Excellent organizational skills with strong attention to detail and follow-through.

• Ability to manage multiple priorities and work effectively in a fast-paced environment.

• Proficiency in Microsoft Office, spreadsheet data entry, and basic computer applications.

• Bilingual in English and Spanish preferred.

• Successful completion of a Department of Justice (DOJ) background check required.

• Ability to build effective working relationships with staff, providers, and patients.

• Proficiency in Microsoft Office.