# Customer Service Agent at Harpercollins

> Hybrid · United Kingdom · Unspecified · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Aharpercollins%3A611747 (read 2026-11-05).

## Facts (observed)

- Company: [Harpercollins](https://alderhq.app/companies/harpercollins)
- Location text: Glasgow, Lanarkshire
- Where it can be done from (inferred): Hybrid · United Kingdom (evidence: "Location: Glasgow, Lanarkshire")
- Posted: already open when tracking began; date unknown
- First seen by alder: 2026-11-04 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://harpercollins.pinpointhq.com/en/postings/16542d87-6359-4463-8b2c-6078e5e61291

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

Manage all escalated enquires within our customer service department communicating effectively with customers, stakeholders to resolve issues within expected timelines.

### Responsibilities

- Processing orders and taking calls from our customers when needed
- Taking ownership of customer issues, escalations, or complaints in a professional and timely manner
- Enhancing customer service experience wherever possible
- Keeping accurate records and documenting customer service actions
- Managing volumes to achieve daily department SLA’s
### Skills

- Proven work experience in a similar type of role focused on customer service
- Excellent knowledge of management methods and techniques
- Experience working closely with clients and customers
- Experience handing customer issues and complaints professionally and efficiently
- Enthusiastic and proactive
- Complaint resolution
- Work collaboratively with relevant stakeholders
- Organised and efficient
- Resilient and able to work under pressure
- Results and targets focused

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Aharpercollins%3A611747 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.