# Field Service Technician at Groupo

> Remote · United States · Unspecified · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Agroupo%3A614039 (read 2026-11-08).

## Facts (observed)

- Company: [Groupo](https://alderhq.app/companies/groupo)
- Location text: Milan, IL (120), Illinois
- Where it can be done from (inferred): Remote · United States (evidence: "Location: Milan, IL (120), Illinois")
- Posted: 2026-11-08 (0 days ago)
- First seen by alder: 2026-11-08 · last verified: 2026-11-08
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://groupo.pinpointhq.com/en/postings/d14c6d19-71e2-4b4c-b4f3-380a1cd50e8f

## Pay and sponsorship

- Posted pay: $52k–$94k per year (from the listing's pay field)
- Market band for similar posted roles (United States, n 21890): p25 $55k, median $90k, p75 $154k

## Description (the employer's text)

As a Field Service Technician, you will play a vital role in ensuring the optimal performance of our equipment and systems at customer locations. Your primary responsibilities will include installing, troubleshooting, and repairing a diverse range of machinery and technology, while delivering exceptional customer service. This position requires a blend of technical expertise, critical thinking skills, and the ability to work independently in various settings.

The ideal candidate is a technically proficient professional with experience in diagnosing and repairing mechanical, electrical, and electronic systems. They possess strong critical thinking skills, a commitment to excellent customer service, and the ability to work independently.

### Responsibilities

Essential Functions:

- Install, configure, and maintain equipment and systems at customer sites.
- Coordinating sales for service and parts including gathering requirements, recommending purchases, recommending preventative maintenance programs, pricing, providing quotes, and receiving orders for service and parts and relaying them to operations.
- Diagnose and troubleshoot technical issues, providing timely and effective solutions.
- Perform regular maintenance and repairs, ensuring minimal downtime for clients.
- Provide clear and detailed documentation of service activities and findings.
- Train customers on proper operation and maintenance of equipment.
- Maintain an elevated level of customer satisfaction through professional and courteous communication.
- Find and support opportunities for improved performance, cost-savings, and efficiency.
- Stay updated on the latest industry trends, technologies, and best practices.
- Adhere to safety protocols and company policies at all times.
Expected hours of work:

- Work flexible hours as needed.
Travel:

- A willingness to travel extensively and overnight
### Skills

Education/Certifications:

- High School Diploma
- Valid driver’s license and a clean driving record.
Experience:

- Proven experience as a Field Service Technician or similar role.
Skills and Qualifications:

- Ability to program programmable logic controllers (PLCs)
- Strong technical knowledge of mechanical, electrical, and electronic systems.
- Ability to read and interpret technical manuals, schematics, and diagrams.
- Basic user abilities in Microsoft Office Suite.
- Excellent critical thinking skills and mindfulness.
- Effective communication and people skills.
- Ability to work independently and manage time effectively.
Physical Requirements:

- Ability to sit, stand or bend for an extended period and lift to 50 pounds.
### Benefits

- Medical, Dental, Vision, and Life Insurance
- Flexible Spending Accounts (Medical and Dependent Care)
- 401(k) Plan with Company Match
- Generous Paid Time Off
- 10.5 Paid Holidays
- Career Development Opportunities

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Agroupo%3A614039 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.