# Technical Production Manager at Groupo

> Onsite · United States · Manager · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Agroupo%3A604393 (read 2026-11-08).

## Facts (observed)

- Company: [Groupo](https://alderhq.app/companies/groupo)
- Location text: Roanoke, TX, Texas
- Where it can be done from (inferred): Onsite · United States (evidence: "Location: Roanoke, TX, Texas")
- Posted: already open when tracking began; date unknown
- First seen by alder: 2026-11-04 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://groupo.pinpointhq.com/en/postings/e700b5cc-a9ee-4002-bdfe-ea6d7b49c42a

## Pay and sponsorship

- Posted pay: $60k–$80k per year (from the listing's pay field)
- Market band for similar posted roles (United States, n 7510): p25 $85k, median $133k, p75 $170k

## Description (the employer's text)

The Technical Production Manager role is responsible to support multiple clients by managing/maintaining the customer-facing technologies used in the field and establishing/supporting equipment maintenance procedures for flashing, software uploads, attaching retail mobile device securities, IMEI/Serial # scans and returned merchandise inspecting/testing.

### Responsibilities

Essential Functions:

FLASHING & RETURNED MERCHANDISE:

- Partner with Production Manager, Production Support Manager, Client Services Manager, Flashing Supervisor, Shipping & Receiving Manager, and Inventory Manager to maintain the technology required to inspect/test returned merchandise and flash various electronic mediums
- As directed, work together with flashing and returned merchandise departments to execute standardized flashing and returned merchandise processes
- Develop and deliver training materials to equip team members to effective use equipment and technologies
- Examine work for exactness, neatness, and conformance to policies and procedures.
- Monitor the productivity, accuracy and capacity of equipment
- Suggest modifications to established procedures and improve quality to reduce cost.
- Report discrepancies and quarantine as necessary.
- Perform the quality audit function when necessary.
- Maintain a safe, clean and orderly work area.
- Generate and maintain departmental reports as directed.
- Perform other duties as assigned.
- Manage the flow and throughput of material in and out of flashing cells
Secondary Functions:

- Project Reporting
- Continual process improvement
- Continual automation technology optimization
- Responsible for measuring and reporting departmental KPI’s
### Skills

Education/Certifications:

- Bachelor’s degree or equivalent combination of training and experience
Experience:

- Minimum 1-4 years working in the mobile retail industry
- Minimum 1-4 years working with mobile devices and wearables
- Minimum 1-4 years working in a fast pace production environment
- Minimum 1-4 years management experience
Skills and Qualifications:

- Vendor management skills
- Analytical and problem-solving skills
- Quality assurance management skills
- Ability to troubleshoot mobile devices, wearables, thermal printers, sensors, LCD and touch screens, barcode scanners
- Ability to troubleshoot cradle point router connectivity issues
- Inventory management skills
- Communication and listening skills
- Ability to manage multiple projects in a fast-paced environment
- Ability to lead a team of up to 80 flashing technicians
Preferred Skills and Qualifications:

- Meeting and exceeding defined SLAs; Stakeholder satisfaction; Accurate and up-to-date inventory database; Effective communication with stakeholders; Ability to bring change and create efficiencies to current processes
Physical Requirements: N/A

### Benefits

- Medical, Dental, Vision, and Life Insurance
- Flexible Spending Accounts (Medical and Dependent Care)
- 401(k) Plan with Company Match
- Generous Paid Time Off
- 10.5 Paid Holidays
- Career Development Opportunities

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Agroupo%3A604393 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.