# Customer Service Executive, Cotonou (Benin Republic) at Greenlightplanet

> Location unclear · Unspecified · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Agreenlightplanet%3A612759 (read 2026-11-08).

## Facts (observed)

- Company: [Greenlightplanet](https://alderhq.app/companies/greenlightplanet)
- Location text: Benin Republic
- Where it can be done from (inferred): Location unclear (evidence: "Location: Benin Republic")
- Posted: already open when tracking began; date unknown
- First seen by alder: 2026-11-04 · last verified: 2026-11-07
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://sunking.pinpointhq.com/en/postings/c697c48e-b2ca-43b0-b16d-9901db819aa4

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

Location: Cotonou, Benin Republic

About the role:

The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

### Responsibilities

- Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;
- Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, finding out the root cause and expediting resolution;
- Conducting product and service quality surveys with customers and recording feedback from time to time;
- Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
- Working with multiple sales teams and cross-functional teams seamlessly.
### Skills

- Have a Degree or its equivalent in a Business-related courses - Sales, Marketing or Customer Service Management.
- Reside in Cotonou, Benin Republic or willing to relocate.
- Fluency in French and any other local language e.g. Waama, Ditamari, Biali, Nateni, Yom, Peulh, Dendi, Bariba, is mandatory.
- English speaking is an added advantage.
- Have good people skills.
- Have maximum of 2 years experience in a similar role. Experience working in a Call Center is an added advantage.
- Have basic Microsoft- Excel skill.
### Benefits

- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Agreenlightplanet%3A612759 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.