# Solar After-Sales Technical Manager - Madagascar at Greenlightplanet > Location unclear · Manager · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Agreenlightplanet%3A526473 (read 2026-11-08). ## Facts (observed) - Company: [Greenlightplanet](https://alderhq.app/companies/greenlightplanet) - Location text: Madagascar - Where it can be done from (inferred): Location unclear (evidence: "Location: Madagascar") - Posted: already open when tracking began; date unknown - First seen by alder: 2026-11-04 · last verified: 2026-11-07 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://sunking.pinpointhq.com/en/postings/c3e9b85a-c2a7-4103-ae83-814d6ef9a350 ## Pay and sponsorship - Posted pay: not posted ## Description (the employer's text) Job location: Madagascar. About the role: Sun King is looking for an After-Sales Manager to oversee the After-Sales Operations team in Madagascar. The position covers service delivery, warranty administration, spare parts coordination and technical assistance, with a focus on customer satisfaction and service quality. The role involves managing a team, improving operational processes, maintaining productive relationships with customers and service partners, and strengthening coordination with internal and external stakeholders to encourage customer retention and deliver a high standard of service. ### Responsibilities After-Sales Service Management - Ensure timely resolution of customer complaints, warranty claims and service requests. - Monitor service turnaround time (TAT) and introduce measures to improve performance. - Coordinate with technical teams, partners and third-party service providers to deliver quality replacements, repairs and maintenance. Team Management - Oversee the work of After-Sales Executives, technicians and service personnel. - Conduct training sessions to improve customer handling and technical troubleshooting skills. - Encourage professional growth across the team through coaching, mentoring and skills development. - Guide team members in building the technical and service capabilities required for their roles. Warranty and Spare Parts Coordination - Oversee warranty administration, including approvals, rejections and documentation. - Manage spare parts inventory, ensuring availability and cost efficiency. - Liaise with internal and external stakeholders to facilitate timely spare parts procurement. ### Customer Relationship Management - Maintain productive relationships with key clients and address escalations in a timely manner. - Conduct customer feedback surveys and use the findings to improve service delivery. - Ensure adherence to service level requirements (SLAs) Systems and Process Design - Work with technology teams to ensure company systems meet customer service needs, including applications. - Design and introduce processes that improve the efficiency of current service operations. ### Operational Efficiency - Apply the global After-Sales strategy to define and manage long-range plans for the After-Sales business, taking projected business growth into account. - Improve service department efficiency and profitability in Madagascar, in line with current product offerings and projected business growth. - Meet key performance indicators (KPIs), including service turnaround timelines and customer Net Promoter Scores. Reporting and Management Information Systems (MIS) - Prepare and submit periodic reports on After-Sales performance. - Identify operational bottlenecks and introduce process improvements. - Ensure adherence to company policies and applicable industry regulations. - Carry out any other duties assigned by the supervisor. ### Skills - A degree in Engineering or another relevant discipline from a recognised regional or global university. A strong academic record is preferred. - An advanced degree is an added advantage. - At least 8 years of experience in After-Sales services within the consumer electronics, renewable energy or mobile industry. - A track record of managing an After-Sales Service department in a role with clear performance targets. - Excellent verbal and written communication skills, with the ability to present information clearly and adapt communication to different audiences. - A strong interest in customer service and resolving customer concerns. - The ability to remain calm and effective under pressure. - Strong organisational and time management skills. - Critical thinking skills, with the ability to structure complex problems and develop practical solutions when information may be limited. - An entrepreneurial mindset, with the ability to work with limited direction, identify practical solutions and apply innovative approaches to operational issues. - - Humility and a willingness to learn. - - Motivation by the social mission of providing energy access to consumers and creating employment opportunities in rural communities. - - Dedication to company values and the purpose of the organisation. ### Benefits - Professional growth in a dynamic, rapidly expanding, high-social-impact industry - An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet. - A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. - Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership. --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Agreenlightplanet%3A526473 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.