# Customer Service Executive (Call Center) , Douala, Cameroon. at Greenlightplanet

> Location unclear · Unspecified · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Agreenlightplanet%3A388598 (read 2026-11-08).

## Facts (observed)

- Company: [Greenlightplanet](https://alderhq.app/companies/greenlightplanet)
- Location text: Cameroon
- Where it can be done from (inferred): Location unclear (evidence: "Location: Cameroon")
- Posted: already open when tracking began; date unknown
- First seen by alder: 2026-11-04 · last verified: 2026-11-07
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://sunking.pinpointhq.com/en/postings/12d16dd9-4fcb-4353-abe2-de4102b8c242

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

Location: Douala, Cameroon.

About the Role:

The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

### Responsibilities

- Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;
- Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, examining cause and expediting resolution;
- Conducting product and service quality surveys with customers and recording feedback from time to time;
- Generating presales for the field team by screening callers and identifying potential sales opportunities;
- Helping with the collection of payments by regularly contacting dormant and defaulting customers;
- Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
- Working with multiple sales teams and cross-functional teams seamlessly;
### Skills

- Have a Bachelor’s Degree in Customer Service Management, or Business-related courses - Sales, Marketing
- Bilingual French & English.
- Have good communication skills with fluency in both written and spoken English
- Reside in Douala, Cameroon
- Have Fluency in both English and French (mandatory).
- Are fluent in at least one local dialect (Pidgin, Duala, Bassa, Bamileke… )
- Have good social skills.
- Have Maximum of 2 years experience in a similar role. Experience working in a call center is an added advantage.
- Have Basic Microsoft- Excel skill
### Benefits

- Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

---
Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Agreenlightplanet%3A388598 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.