# Field Service Engineer – Ipswich and Surrounding areas at Gloryglobal > Remote · United Kingdom · Unspecified · Software engineering · open. Source: https://alderhq.app/jobs/pinpoint%3Agloryglobal%3A572496 (read 2026-11-04). ## Facts (observed) - Company: [Gloryglobal](https://alderhq.app/companies/gloryglobal) - Location text: UK/Field based - Where it can be done from (inferred): Remote · United Kingdom (evidence: "Location: UK/Field based") - Posted: already open when tracking began; date unknown - First seen by alder: 2026-11-04 · last verified: 2026-11-04 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://gloryglobal.pinpointhq.com/en/postings/2524cb9e-ef8f-40a2-9a7f-87afa37913ce ## Pay and sponsorship - Posted pay: not posted - Market band for similar posted roles (United Kingdom, n 86): p25 £60k, median £101k, p75 £144k ## Description (the employer's text) We’re looking for an experienced Field Service Engineer to support and maintain customer technology across a large territory. This is a hands-on role combining electro-mechanical repair, Windows-based diagnostics, and basic networking to keep customer sites operating reliably. You’ll be trusted to work independently from day one — managing your workload, communicating professionally on site, and delivering a high-quality service aligned to agreed service levels (SLAs). Field-based (home-start) \| Company Vehicle \| Full Training Provided \| Driving Licence Required. ### Working pattern - This is a field role, so start/finish times vary with travel, customer opening hours, and priority needs. - Core hours apply, however, because of the nature of the job flexibility is required. Weekend rota & earning opportunity - This role includes participation in a weekend/bank holiday support rota with additional pay. - Potential of additional earnings through Weekend and Bank Holiday Rota participation. - Opportunities to earn more by taking on additional weekend cover when available. - Plus potential bonus and salary progression, subject to performance and business results. Long-term career progression Progression opportunities exist for the right person, including: - Technical progression (advanced diagnostics, product expertise, specialist support). - Leadership/management progression (coaching, planning, field leadership). ### Responsibilities What you’ll do (day to day) Undertake a mix of planned maintenance, installations/upgrades, and priority attendance when a customer has a time-critical issue. - Diagnosing faults efficiently using a structured approach (symptoms → logs/data → root cause → fix). - Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions. - Perform network connectivity tasks (LAN connections, IP settings, basic troubleshooting) to access device interfaces and confirm communications. - Repair and maintain electro-mechanical systems (modules, sensors, motors, transport mechanisms, power components). - Carry out preventative maintenance to reduce downtime and improve reliability. - Provide clear customer updates and set expectations during service activity. - Complete accurate job documentation (work completed, parts used, findings, next steps) to support first-time fix and audit quality. - Escalate effectively when needed — providing clear evidence, logs, and fault context to technical support. Service levels & priority work (SLAs) - You’ll work to agreed service levels (SLAs) that help keep customer operations running smoothly. - Most work is planned and scheduled. When a customer has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams — aiming for a first-time fix and minimal disruption. ### Skills Essential: - Proven field service experience in a customer environment (ideal backgrounds include ATMs, printers/MFDs, EPOS, kiosks, vending, security systems, cash-handling or similar technology). - Strong fault-finding ability across electro-mechanical systems. - Confident using a Windows laptop for diagnostics, reporting, and communication. - Networking competence: LAN/Ethernet, IP addressing, connectivity checks, and accessing device interfaces. - Excellent customer service and communication skills (written and verbal). - Ability to efficiently manage your day based on priorities and workload in conjunction with your Regional Service Controller - Full UK driving licence. - Networking self-check (expected): If you can set a static IP, log into a router/switch, confidently troubleshoot a “no connection issues” and logically understand networking basics — you’ll be comfortable in this role. Desirable: - Experience adhering to SLAs and managing high‑priority callouts. - Understanding of health & safety in the field (risk awareness, safe working, customer site standards). - Experience with hardware/software upgrades, device configuration, or remote support tools. - Coaching/mentoring ability (supporting less experienced engineers). ### Benefits - 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days - Company Car - Competitive company pension scheme - Ongoing training and development - Private medical insurance for all employees (enhanced membership can be purchased for other family members) - Dental insurance for all employees - Life assurance - Income protection scheme - Employee assistance programme - Employee Wellbeing events and Mental Health First Aiders - Employee My Benefits portal offering extensive retail discount --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Agloryglobal%3A572496 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.