# RMA Manager at Foxconnwi

> Onsite · United States · Manager · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Afoxconnwi%3A487272 (read 2026-11-08).

## Facts (observed)

- Company: [Foxconnwi](https://alderhq.app/companies/foxconnwi)
- Location text: SMC, Wisconsin
- Where it can be done from (inferred): Onsite · United States (evidence: "Location: SMC, Wisconsin")
- Posted: already open when tracking began; date unknown
- First seen by alder: 2026-11-04 · last verified: 2026-11-07
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://foxconnwi.pinpointhq.com/en/postings/24118a62-a78f-4919-bc9f-e7ec0877ad81

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

FII USA, Inc., a Foxconn Technology Group Company, is seeking an RMA Manager to oversee return material authorization (RMA) operations and drive efficient processing of returned products within manufacturing and repair operations. Once a part of the team, you will be responsible for a wide variety of tasks within the RMA Department in a production/warehouse environment and have the opportunity to display critical thinking skills to expand your career in Smart Manufacturing.

The RMA Manager will lead RMA processes, manage cross-functional coordination for returned materials, and ensure timely disposition and reporting of defective products while assisting this RMA Department as needed.

### Responsibilities

- Oversee daily RMA operations including intake, tracking, disposition, and reporting of returned products
- Manage RMA workflows to ensure timely processing, accurate documentation, and efficient turnaround times
- Collaborate with Repair, Failure Analysis, Quality, and Customer Quality teams to determine root cause and disposition of returned units
- Establish and maintain RMA procedures, work instructions, and documentation standards
- Monitor and analyze RMA data including failure trends, return rates, and turnaround time metrics
- Drive continuous improvement initiatives to reduce return rates and improve repair efficiency
- Ensure proper system tracking of RMA units within ERP/MES systems for full traceability
- Coordinate with warehouse and logistics teams for receiving, handling, and storage of returned materials
- Partner with customers and internal stakeholders to provide updates on RMA status and resolution timelines
- Support customer escalations related to returned products and ensure timely resolution
- Oversee disposition decisions including repair, scrap, return to customer, or replacement
- Lead cross-functional problem-solving efforts to address recurring product or process issues
- Ensure compliance with quality standards, customer requirements, and internal policies
- Train and develop team members on RMA processes, systems, and best practices
- Support audit activities related to RMA processes and documentation
- Drive reporting and visibility of RMA performance metrics to leadership
- Other Duties as assigned
### Skills

- Bachelor’s Degree in Engineering strongly preferred
- 5+ years of experience in RMA, repair operations, quality, or manufacturing environment
- Experience in electronics manufacturing, PCBA, or repair operations preferred
- Strong understanding of RMA processes, failure analysis, and product lifecycle
- Experience working with ERP/MES systems for tracking and reporting
- Strong analytical and problem-solving skills with a data-driven approach
- Excellent communication and leadership skills with the ability to manage cross-functional teams
- Ability to manage multiple priorities in a fast-paced production/warehouse environment
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Experience with customer-facing quality or service processes preferred
- Ability to stand, walk, and work in a production/warehouse environment and lift up to 25 pounds
### Benefits

- Comprehensive benefits package including medical, dental, and vision insurance coverage.
- Basic life insurance and short-term disability coverage provided by employer.
- Supplemental life insurance and long-term disability coverage options available.
- 401K with employer contribution.
- Personal, Vacation, and Holiday paid time off for all full-time employees.
- Onsite Aurora Health & Wellness Center available for all employees.
- Employees are continuously encouraged to learn and grow their careers in smart manufacturing.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Afoxconnwi%3A487272 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.