# Customer Support Representative at Fidelitone

> Onsite · United States · Unspecified · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Afidelitone%3A612837 (read 2026-11-08).

## Facts (observed)

- Company: [Fidelitone](https://alderhq.app/companies/fidelitone)
- Location text: Elizabethton, TN, Tennessee
- Where it can be done from (inferred): Onsite · United States (evidence: "Location: Elizabethton, TN, Tennessee")
- Posted: already open when tracking began; date unknown
- First seen by alder: 2026-11-04 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://fidelitone.pinpointhq.com/en/postings/d2aea28a-84ec-43e6-acbb-e6355aa7eb7f

## Pay and sponsorship

- Posted pay: $36k–$36k per year (from the listing's pay field)
- Market band for similar posted roles (United States, n 21890): p25 $55k, median $90k, p75 $154k

## Description (the employer's text)

The CX Support Representative 1 ensures customer satisfaction by providing timely, efficient, accurate, and friendly service via telephone, Skype and email systems.

### ESSENTIAL FUNCTIONS

- Receive incoming phone calls from clients and customers regarding delivery services; will be required to field inquiries in a number of areas such as billing issues, service issues, and scheduling issues.
- Place outbound calls, following a script, to provide delivery times or set delivery appointments.
- Communicates effectively with customers to maintain positive relationships.
- Requires problem solving skills, while working within company provided guidelines.
- Handles order research and maintenance (eta’s, damages, cancel requests, delivery issues, scheduling issues, etc.).
- Processes Orders, updating internal specialized database as well as client systems.
- Assists customers with scheduling, rescheduling delivery orders and return orders.
- Conducts delivery surveys as required from the client.
- Performs other related duties as assigned.
### Responsibilities

- Typing skills are required. Computer proficiency with MS Office (Excel, Outlook and Word) and the internet are required. Ideal candidate will be highly detail-oriented, possess a positive attitude, and have excellent communication skills.
- Must be willing to work in a challenging, fast-paced environment.
- Must be flexible to work a different shift when necessary.
### Skills

- High school diploma or equivalent.
- Previous customer service/call center and (or) data entry experience preferred.
- Experience with warehouse management systems is helpful.

---
Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Afidelitone%3A612837 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.