# Customer Communications Specialist at Exactech

> Onsite · United States · Unspecified · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Aexactech%3A582266 (read 2026-11-04).

## Facts (observed)

- Company: [Exactech](https://alderhq.app/companies/exactech)
- Location text: Gainesville, FL, Florida
- Where it can be done from (inferred): Onsite · United States (evidence: "Location: Gainesville, FL, Florida")
- Posted: already open when tracking began; date unknown
- First seen by alder: 2026-11-04 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://advitaortho.pinpointhq.com/en/postings/e4780f35-aba0-40ca-9324-22ed636e45cd

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (United States, n 15888): p25 $58k, median $93k, p75 $158k

## Description (the employer's text)

Provide exceptional customer service to internal and external customers by serving as a welcoming and knowledgeable first point of contact. Create positive experiences for visitors, employees, vendors, and callers by addressing inquiries, resolving issues, coordinating requests, and ensuring efficient front-office operations. Demonstrate a proactive, service-oriented approach with a focus on problem solving, communication, and attention to detail.

### Responsibilities

- Serve as the first point of contact for visitors, vendors, customers, and employees, providing a professional and welcoming experience.
- Answer, screen, and direct incoming phone calls, emails, and inquiries in a timely and courteous manner.
- Listen actively to customer concerns, identify solutions, and follow through to ensure issues are resolved effectively.
- Coordinate office requests and support services, serving as a resource for employees and external partners.
- Process orders and requests for business cards, name badges, office supplies, and other administrative services.
- Assist with scheduling, visitor management, and vendor coordination activities.
- Support day-to-day office operations to ensure a positive and productive workplace environment.
- Monitor building access and assist with visitor and contractor check-in procedures in accordance with company safety and security guidelines.
- Respond appropriately to urgent situations, escalating concerns to the appropriate resources when needed.
- Complete special projects and administrative tasks as assigned.
- Collaborate effectively with team members to ensure assignments are completed accurately and on time.
- Contribute ideas for improving customer service processes and enhancing the overall employee and visitor experience.
### Skills

Education:

- High school diploma or GED required.
- Associate degree or related coursework preferred but not required.
Experience:

- Previous customer service, hospitality, retail, administrative support, or receptionist experience preferred.
- Experience working with multi-line phone systems preferred.
- Basic proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
Functional/Technical Knowledge, Skills and Abilities Required:

- Strong customer service mindset with a genuine desire to help others.
- Excellent verbal and written communication skills.
- Demonstrated problem-solving ability and sound judgment.
- Ability to remain professional and composed while handling multiple priorities.
- Strong organizational skills and attention to detail.
- Ability to take initiative and work independently.
- Strong interpersonal skills and the ability to build positive relationships with employees, customers, and visitors.
- Ability to adapt to changing priorities and respond effectively to unexpected situations.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Aexactech%3A582266 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.