New Opportunity

To undertake the setting up of new claims

Co-ordination of appointments for field staff nationwide

Administrative tasks, along with assisting with obtaining supplier reports and payments.

To ensure all claims are handled in accordance with both the Clients requirements and within the policies and procedures of the Davies Group.

Responsibilities

The role holder will be required to:

To effectively undertake work allocated to you by your Team Leader.

Set up New Claims on the claims system.

First contact to Policyholders on behalf of our clients

Arrange and book appointments on behalf of the field staff within Service Level Agreements (SLA)

Coordinate visits and appointments to ensure best use of resource and money

Maintain documentation such as spreadsheets to ensure compliance with our client requirement

Ensure sound level knowledge of Client SLA

Assist the field team in completing, reports, tasks and answering calls where necessary.

Ensure referral of work to the field team throughout the day, ensuring correct priorities are communicated and completed and that targets are met on a daily basis.

Maintaining claims on relevant IT systems to the highest possible standard.

Ensure work is completed to the required standard.

Actively promote the principle of Treating Customer Fairly, utilising knowledge obtained of insurance policies.

#INDUKI

Skills

Good administration skills

Strong IT skills

Answering claims calls when necessary

Benefits

Career & Purpose

Davies Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at Davies; learning opportunities

Environmental & Social

The Davies Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups
Employee volunteering programme

Financial Health

Pension, 5% employee and 5% employer contribution
My Choices at Davies provides; High Street discounts and Financial wellbeing hub
Life assurance: x4
Refer a Friend
Cycle to Work Scheme
Lease car salary sacrifice
Davies Incentive Plan
Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

Wellbeing centre; move, munch, money & mind focus
Discounts with 100's of UK retailers
EAP; 24/7 confidential helpline
25 days holiday, increases to 26 days after 5 years and 27 after 10 years
Flexible working
Dress for your day
Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan