# Team Leader- EL/PL at Davies > Hybrid · United Kingdom · Unspecified · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Adavies%3A575256 (read 2026-11-08). ## Facts (observed) - Company: [Davies](https://alderhq.app/companies/davies) - Location text: Liverpool, United Kingdom - Where it can be done from (inferred): Hybrid · United Kingdom (evidence: "Location: Liverpool, United Kingdom") - Posted: already open when tracking began; date unknown - First seen by alder: 2026-11-04 · last verified: 2026-11-08 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://davies.pinpointhq.com/en/postings/caf5df47-dbad-482b-a080-ea5c97a2a5d7 ## Pay and sponsorship - Posted pay: not posted - Market band for similar posted roles (United Kingdom, n 2355): p25 £35k, median £53k, p75 £68k ## Description (the employer's text) Located in our Liverpool office the Team Leader will manage a team of file handling and support staff in delivering market leading results for ensure while mentoring and developing team members to reach their full potential and achieve targets and objectives ### Responsibilities - Responsibility to develop all handlers to achieve a financial authorities within agreed timescales - Managing individual and team performance against KPIs and SLAs, formulating plans where improvements needed - Completing supervision in line with each individual’s competency matrix, providing timely coaching and identifying training needs to aid individual development, and maintaining accurate development records - Assist the BUD with key client auditing activity as required, completing in line with agreed deadlines - Manage individuals on performance improvement plans where there are performance issues - Provide continual feedback on development areas to the BUD with recommendation for improvement. - Monitoring the caseload/workload of agreed team members including allocation of files and tasks. - Providing an environment where team members feel motivated and promoting a team working culture - Driving continuous improvement within the team, including conducting audits as required by administrative policies and procedures, giving feedback to team members and drafting and implementing improvement plans - Monitoring and managing financial processes (including client account, office account and WiP) to ensure actions taken in line with SRA guidelines and timescales) - Managing team members according to the firms policies and ensuring that HR procedures are followed such as appraisals, discipline and grievances - Checking incoming and outgoing post as required by administrative policies and procedures - Preparing for and conducting Team and 1 to 1 meetings, including disseminating information from the BUD or Departmental Meetings. - To ensure compliance with the SRA Code of Conduct 2011 ### Skills - Technically competent in EL/PL claims and litigation is essential. - Ability to nurture and encourage team members to give of their best - Knowledge of recent changes in Court processes - Knowledge of SRA and ISO guidelines - Excellent communication and interpersonal skills across all levels. - Ability to plan, prioritise and focus on achieving targets and objectives - Positive, confident and enthusiastic - Good client care skills and evidence of working to client guidelines - Ability to win the trust and confidence of others - Ability to anticipate problems and identify solutions - Driven to achieve goals - Excellent listening and verbal communication skills - Ability to influence others - Ability to remain calm under pressure - Ability to take constructive feedback and set personal goals for continuous improvement - Ability to remain fair and objective at all times ### Benefits - Davies Incentive Plan - 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) - Family Cover Private Medical Insurance (Bupa) - Simply Health Care Cash Plan - WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing - Death in Service - Critical Illness Cover - PHI/Income Protection (Private health insurance) - Pension Contribution based 5% Employee / 3% Employer - Employee Resource Groups - Employee Volunteering Programme - Cycle to Work Scheme\* - Tech Scheme\* - Season Ticket Loan\* - Gym Flex\* - Access to Online Discount Sites - Discounted Gourmet Society Membership - Discounted Tickets for Merlin Attractions nationwide - Discounts at local retail outlets \* after successfully completing probation --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Adavies%3A575256 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.