# Guest communication expert - AM shift at Citizenm

> Hybrid · Taiwan · Unspecified · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Acitizenm%3A599507 (read 2026-11-08).

## Facts (observed)

- Company: [Citizenm](https://alderhq.app/companies/citizenm)
- Location text: Taiwan, Taipei, Taipei
- Where it can be done from (inferred): Hybrid · Taiwan (evidence: "Location: Taiwan, Taipei, Taipei")
- Posted: already open when tracking began; date unknown
- First seen by alder: 2026-11-04 · last verified: 2026-11-07
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://careers.anotherstar.com/en/postings/bc342337-21d8-44a7-a4ff-8a00f5fed5c1

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

The Connect team is the 24/7 Guest Services of Another Star. We help our guests with all kinds of questions they have, at any time of the day - via phone, online chat & email.

The ambition of the Connect team is: serving with excellence, make our Guests’ Experience frictionless, and build meaningful customer relations (B2c/B2B) by providing a unique experience during the entire customer journey.

As a guest communication expert, you are the primary point of contact for our global guests. You will manage high-volume customer interactions across multiple channels, ensuring every engagement drives resolution, satisfaction, and loyalty.

### Responsibilities

- Provide exceptional, omnichannel support to global guests, ensuring timely and effective resolution of all inquiries throughout the customer journey.
- Support efficient and accurate customer service operations
- Proactively report guest-facing technology issues, managing escalations to appropriate technical teams to minimize disruption.
- Drive contact center performance (SLAs)
- Provide consistent feedback and uphold high service quality standards.
- Continuously report customer feedback and identify process improvements to enhance the overall customer experience and operational efficiency.
- Acting as a bridge between guest insights and service development.
- Proactively suggest and execute initiatives to surprise and delight guests, elevating our service standards beyond expectations.
### Skills

- Proven experience in a high-volume contact center, customer support, or similar service-oriented environment.
- Strong interpersonal skills with a demonstrated ability to empathize, connect, and resolve conflicts effectively.
- Exceptional ability to prioritize and manage multiple tasks in a fast-paced, dynamic work environment.
- Highly proactive self-starter with a strong sense of ownership and the ability to work independently.
- Meticulous attention to detail and a commitment to operational accuracy.
- Robust problem-solving mindset with a 'can-do' approach to overcoming service challenges.
- Passionate and dedicated to delivering guest-centric service.
- Flexibility to work varied shifts, including weekends and holidays.
- Fluency in English (verbal and written); proficiency in additional languages (French, Italian, or Dutch) is strongly preferred.
### Benefits

- citizenM experience nights for you (discounts for friends and family)
- Favourable rates at Marriott hotels
- Personal and professional development opportunities and programs
- Latest tech devices and all the tools you need to be successful in your role
- Commuting travel costs covered (by car or public transport)
- Flexible public holidays
- Employee assistance program
- Varied team days and social events (from food trucks and quizzes at the office to parties on boats)
Location/Hours

- Taipei (our office is very close to Taipei train station)
- 40 hours/week.
- Summertime = working hours will be from 05:00 to 13:30
- Winter time = working hours will be from 06:00 until 14:30
- The successful candidate will be required to work a PM shift from the office two days per month (summertime = 8:00 - 16:30. Wintertime = 9:00 top 17:30)
- Availability to support our 24/7 operations, including rotational shifts, weekends, and holiday periods
We will not be able to sponsor visas for this role. Candidates must have legal working rights in Taiwan.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Acitizenm%3A599507 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.