Arboriculture Admin Support

Arbtech

Who we are

We are Arbtech – the UK’s fastest-growing and number-one ecological and arboricultural consultancy. After an incredible period of growth, we’re expanding our finance team and looking for someone who wants to be part of our mission to balance nature and progress. If that sounds like you, join us as an Arboricultural Admin Support at our head office on the outskirts of Chester, near Broughton Business Park.

Part of the Celnor Group

Celnor Group is a UK-based environmental services group operating across the Testing, Inspection, Certification and Compliance (TICC) landscape. With a growing portfolio of specialist businesses, Celnor provides essential services that protect people, property and the environment.

While each business retains its own identity, culture and technical specialism, all are supported by a central group function that invests in people, systems and long-term sustainable growth.

Job details

This role is central to the day-to-day success of the business and contributes directly to operational performance and customer outcomes. As Admin Support, you will be responsible for assisting the senior members of the arboricultural team with a variety of admin-based tasks. This will involve helping us manage incoming enquiries, triaging emails, helping with project allocation, speaking with existing clients and gathering the information needed to progress their projects.

You will work closely with colleagues across the business to ensure that clients receive a prompt, professional and helpful service. Although the role will primarily support our arboricultural team, you may also assist other departments with activities such as project bookings, allocations and general administration where there is a demand.

This is a hands-on role suited to someone who thrives in a fast-paced environment and enjoys taking ownership, solving problems and making a tangible impact.

What you will do

Triage emails within our senior consultant teams’ inbox to help with work-flow and maintain prompt communication with clients. This may involve providing project updates, assisting with booking in surveys, requesting further information, and helping with new enquiries.
Assisting Team Leaders with survey allocation and scheduling logistics amongst the arboricultural team.
Gather and accurately record information received from the client, both with existing projects and new enquiries, maintaining accurate and up-to-date information within our internal systems
Support the arboricultural team in scheduling and progressing projects and completing agreed follow-up actions
Manage multiple administrative tasks while meeting required deadlines
Support the wider team when required and during busy periods
Provide supplementary assistance proof reading reports (from a non-technical perspective)
Work collaboratively with internal teams and stakeholders

Who you are

No previous experience in arboriculture or administration is required, as full training will be provided. We are looking for a motivated and reliable person who brings a practical, positive and solutions-focused mindset.

You will ideally have:

Excellent spoken and written English skills, with strong telephone communication skills and confidence speaking with clients
A professional, friendly and helpful approach to client service
Strong organisational, time-management and deadline-management skills, with the ability to work efficiently under pressure and manage competing priorities in a fast-paced environment
Proficiency in Microsoft Office, including Word, Excel and Outlook
Good attention to detail and the ability to record information accurately
The ability and willingness to learn new systems, processes and information, together with a proactive approach and the confidence to ask questions when required
The ability to work well as part of a team, build strong relationships across different departments and maintain a collaborative approach and commitment to doing things the right way

Join us

You’ll be joining a business where your contribution matters and where professionalism, integrity and teamwork are genuinely valued. As part of the wider Celnor Group, you’ll benefit from group-wide investment, shared expertise and opportunities to develop your career as the organisation continues to grow.

Benefits

Competitive salary commensurate with the role
Pension scheme
Equipment and tools to support you in your role
Employee Assistance Programme
Annual leave entitlement in line with business policy

Responsibilities

Important information

Celnor Group and its businesses manage recruitment directly. We do not require agency support for this role and will only engage with recruitment partners from our preferred supplier list where necessary.

We may use technology, including AI-enabled tools, to support parts of the recruitment process. AI is not used for candidate screening, scoring or hiring decisions. All hiring decisions are made by people, for people. Our recruitment systems are ISO 42001 accredited, reflecting our commitment to ethical, transparent and responsible use of technology.