# Supervisor Plus at Butlins > Location unclear · Unspecified · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Abutlins%3A473106 (read 2026-11-08). ## Facts (observed) - Company: [Butlins](https://alderhq.app/companies/butlins) - Location text: Skegness, Lincolnshire - Where it can be done from (inferred): Location unclear (evidence: "Location: Skegness, Lincolnshire") - Posted: already open when tracking began; date unknown - First seen by alder: 2026-11-04 · last verified: 2026-11-07 - Reposted: 0 times · edited: 1 times - Apply on the employer's site: https://jobs.butlins.com/en/postings/a5cae64b-d073-406f-b21d-20084475466d ## Pay and sponsorship - Posted pay: £31k–£31k per year (from the listing's pay field) ## Description (the employer's text) A brand-new role. A brand-new challenge. This is a genuinely new position at Butlin's — and a rare chance to shape it from day one. As Supervisor Plus, you'll be the go-to person for your team, the driving force behind great standards, and the difference between a good guest day and an unforgettable one. You'll be hands-on, visible, and trusted to make things happen — coaching your team in the moment, solving problems on the spot, and making sure every guest gets the Butlin's experience they came for. Reporting to: Manager Core base: Accommodation (Mondays and Fridays, our busiest changeover days) Plus: Flexible time across departments the rest of the week, wherever the action needs you most ### Responsibilities What you'll be doing - Leading from the front — keeping your team focused, motivated, and in the right place at the right time - Coaching the team to hit key targets, from add-on sales to guest experience scores - Owning CAFF audits in accommodation, and relevant audits in whichever department you're supporting - Making sure guests always find what they need, when they need it - Keeping an eye on NPS and guest feedback, and turning it into real action - Championing the Butlin's Values and Leadership Behaviours every day - Being the voice that connects Manager plans to team delivery — clearly, consistently, brilliantly - Building strong relationships across your resort, other resorts, and central support teams - Supporting your people through their whole journey with us — onboarding, development, PDPs, and more - Turning every audit and observation into practical, visible improvement ### Skills Appendices: Supervisor Plus – Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion - Lead by example in maintaining the highest standards of food safety and hygiene. - Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. - Support regular compliance audits and immediately address any issues or risks. - Promote a culture where food safety is everyone’s responsibility. 2. Creating a Warm, Welcoming Dining Experience - Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin’s brand. - Maintain an environment where families feel comfortable, relaxed, and well looked after. - Step in to support guest queries and resolve issues promptly with empathy and professionalism. - Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality - Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. - Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. - Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. - Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team - Provide on-shift coaching to help team members build confidence and capability. - Offer feedback that is constructive, timely, and focused on both performance and behaviour. - Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. - Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus – Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team - Support team members in delivering exceptional guest experience across all Bars & Shops locations. - Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. - Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. - Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head - Actively drive revenue by supporting the team to maximise Spend Per Head through: - B-Serve: Encouraging efficient ordering and guest confidence using the platform. - Team behaviours: Coaching strong suggestive selling and product recommendations. - RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. - Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment - Monitor guest flow and proactively move team members to where they are needed most. - Reduce queues by adjusting roles on the spot, or repositioning team during peak times. - Ensure guests experience minimal waiting and consistent, high-quality service. - Support an agile, guest‑led way of working where the team responds quickly to changing demands. 4. Good Stock Practices - Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. - Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. - Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards - Ensure venues are opened, operated, and closed following Butlin’s brand standards and operational procedures. - Maintain a safe, clean, well-presented environment at all times. - Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. - Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus – Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest‑focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety - Lead by example in consistently applying food safety and hygiene standards. - Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. - Support compliance checks throughout service, swiftly acting on any issues. - Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience - Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. - Create a relaxed, family‑friendly environment where guests feel supported and well looked after. - Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. - Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team - Provide on‑shift coaching to support effective floor management, guest interaction, and service flow. - Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. - Support new team members with structured introductions to service standards and guest service expectations. - Encourage a culture of continuous improvement, confidence, and positivity. 4. Driving Upselling of Starters & Desserts - Coach the team to proactively recommend starters, desserts, and add‑ons as part of natural guest conversations. ### Benefits About you You're a natural leader who's just as comfortable coaching a team through a busy shift as you are chatting confidently with a guest. You lead by example, you notice the details others miss, and you know how to turn feedback — good or bad — into real improvement. You'll bring: - Leadership that gets results — you know how to coach, support, and get the best out of a team, with demonstrable experience in managing performance, coaching, delivering training, and setting the standard through your own behaviour - A sharp eye for detail — confident supporting audits and observation-based checks, and turning what you find into action - Genuine guest-facing experience — comfortable handling a wide range of guest queries, and confident stepping in when a complaint needs a calm, professional resolution - A commercial mindset — a track record of driving sales through promotions, upselling, or new initiatives that support the wider team's objectives Why this role? - A brand-new opportunity — help define what great looks like in this role - Variety, every week — no two days the same, across accommodation and your chosen specialism - Real influence — your coaching and decisions directly shape the guest experience - Room to grow — develop your leadership skills across multiple departments and disciplines - Flexibility and range — experience working across a multi-skilled team, moving to where guest demand needs you most - Brilliant communication — able to connect with people at every level, from your team to senior managers to guests - Adaptability under pressure — comfortable juggling multiple priorities and quick to adjust when things change If you're going for Splash, you'll also bring: - An NPQL (National Pool Qualification for Lifeguards) or equivalent qualification - Previous experience working in a swimming pool environment - Strong knowledge of pool safety --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Abutlins%3A473106 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.