This role is the first point of contact for Berkeley at Imperial Wharf and plays an important part in the experience of visitors, colleagues, clients and business partners. It combines a high-quality front of house service with ownership of the day-to-day coordination of the office.

The Receptionist will create a welcoming, professional and well-presented environment. Alongside reception duties, the role coordinates meeting rooms, hospitality, office supplies and facilities-related requests, working with the on-site Facilities Team, Estate Management company and suppliers to ensure issues are followed through to completion.

This is a broader role than a traditional reception position and suits someone who is organised, proactive and confident working independently, while contributing to a supportive Business Support team.

Responsibilities

Reception and front of house

Provide a professional and welcoming front of house service, acting as the first point of contact for visitors, clients, contractors and colleagues.
Greet and sign in visitors, issue passes and notify hosts promptly in line with security and visitor procedures.
Answer and direct incoming calls, take accurate messages and handle general enquiries courteously and efficiently.
Maintain a clean, tidy and well-presented reception area that reflects Berkeley’s standards.
Manage incoming and outgoing post, couriers and deliveries, ensuring items are logged and distributed promptly.
Maintain accurate visitor records, staff contact lists and the internal telephone directory.

Meeting rooms and hospitality

Manage meeting room bookings, resolve clashes and support effective use of available space.
Ensure meeting rooms are set up, presentable and ready before meetings, then cleared and reset afterwards.
Arrange refreshments and catering, liaising with suppliers and accommodating confirmed dietary requirements.
Check audio-visual and video-conferencing equipment and report faults promptly.
Support board meetings, larger meetings and office events.
Monitor and replenish kitchen and refreshment supplies.

Office coordination

Coordinate the day-to-day running and presentation of the Imperial Wharf office.
Maintain oversight of the office maintenance contract and flag renewal or review dates in good time.
Act as the main liaison with the on-site Facilities Team and Estate Management company, reporting repairs and maintenance issues promptly.
Track reported issues through to completion and escalate where progress or service standards are at risk.
Complete regular office walk-rounds to identify maintenance, cleanliness, safety or presentation issues.
Coordinate access for approved contractors and suppliers.

Office administration and supplies

Manage stationery, paper and printer consumables, monitoring usage and arranging timely replenishment.
Report printer faults to the relevant supplier or IT team and follow up as required.
Act as the main point of contact for office-related queries from colleagues and visitors.
Maintain clear office records, including supplier contacts, maintenance activity and key service information.
Provide general administrative support to the wider team and agreed cover for Personal Assistants and Executive Assistants during absence.
Undertake other reasonable duties that support the effective running of the office and wider business.

Skills

Previous experience in reception or front of house, ideally within a corporate or professional office environment.
A warm, professional and service-focused approach, both in person and on the telephone.
Clear and professional written and verbal communication.
Strong organisation, attention to detail and the ability to manage competing priorities at a busy front desk.
Confidence using Microsoft Outlook, including calendars, meeting room bookings and shared mailboxes.
Working knowledge of Microsoft Word, Excel and Teams, with the ability to learn new systems quickly.
Experience of, or readiness to take on, broader office coordination responsibilities and supplier liaison.

Approach and behaviours

Self-motivated and comfortable working independently on reception while staying connected to the wider team.
Proactive and solutions-focused, spotting issues early and taking ownership through to resolution.
Proud of maintaining high standards and attentive to the details that shape the visitor and colleague experience.
Friendly, approachable and confident communicating with people at all levels, including senior leaders and external visitors.
Calm, adaptable and able to exercise sound judgement under pressure.
Reliable, punctual and consistent.
Discreet and trustworthy, handling visitor details, confidential information and business matters appropriately.

Benefits

25 days’ annual leave, increasing with service to 33 days
Health and wellbeing benefits, including private medical insurance
Enhanced parental leave
Private pension plan
Group life assurance
Berkeley Foundation volunteer day
Lifestyle benefits, including access to an online discount platform

Hours: 8.00am to 5.00pm, Monday to Friday (this is an onsite role)

Internal applicants:

If you’re an internal applicant, please ensure you’ve informed your line manager of your intention to apply for this position.