# Customer Care Representative- International at Asc Es Reliable

> Hybrid · United States · Unspecified · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Aasc-es-reliable%3A613282 (read 2026-11-05).

## Facts (observed)

- Company: [Asc Es Reliable](https://alderhq.app/companies/asc-es-reliable)
- Location text: Romeoville, IL - Distribution Center, Illinois
- Where it can be done from (inferred): Hybrid · United States (evidence: "Location: Romeoville, IL - Distribution Center, Illinois")
- Posted: already open when tracking began; date unknown
- First seen by alder: 2026-11-04 · last verified: 2026-11-04
- Reposted: 0 times · edited: 1 times
- Apply on the employer's site: https://reliablesfc.pinpointhq.com/en/postings/c6ddc2c6-719e-410c-b9b3-9493ff4d092c

## Pay and sponsorship

- Posted pay: $42k–$71k per year (from the listing's pay field)
- Market band for similar posted roles (United States, n 15888): p25 $58k, median $93k, p75 $158k

## Description (the employer's text)

We're currently seeking a Customer Care Representative (CCR). In coordination with our outside sales team, the Customer Care Representative is the primary point of contact for our customers, addressing inquiries, resolving issues, and providing outstanding support. The CCR plays a crucial role in ensuring customer satisfaction and maintaining our reputation for excellence.

We are currently looking to fill this spot on our International Team. If you work in Romeoville, this schedule would be Monday through Friday, 8:00am- 5:00pm.

### Responsibilities

- Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.
- Assist customers with product and service-related questions, technical issues, and account management.
- Resolve customer complaints and concerns with patience, empathy, and efficiency. Process RMA’s, credits, and debits in the company portal/CRM.
- Collaborate cross-functionally to address customer needs and escalate complex issues when necessary.
- Process RFQ’s from customers and outside sales with great accuracy, efficiency, and timeliness in the company’s ERP platform
- Identify opportunities for process improvements to enhance the overall customer experience.
- Stay up to date on product/service offerings policies, and procedures.
- Accurately document customer interactions and transactions in ASC’s CRM system.
- Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions.
- Monitor KPI’s in the PowerBi Dashboards to ensure best-in-class service.
- Other duties as assigned
### Skills

- Bachelor's degree or equivalent work experience in a B2B Customer Service role.
- Excellent communication skills (verbal and written) with ability to handle conflict resolution.
- Strong problem-solving abilities with a customer-focused mindset.
- Ability to remain calm and composed under pressure.
- Proficiency working in a ERP. CRM experience is a plus.
- Flexibility to work in a fast-paced environment and adapt to changing priorities.
- Bilingual or multilingual language skills, including French, Spanish, or other languages, is preferred but not required.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Aasc-es-reliable%3A613282 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.