# Senior Customer Success Manager (F/M/D) at Valuedesk

> Location unclear · Manager · Other · open. Source: https://alderhq.app/jobs/personio%3Avaluedesk%3A1153754 (read 2026-11-11).

## Facts (observed)

- Company: [Valuedesk](https://alderhq.app/companies/valuedesk)
- Location text: Bielefeld
- Where it can be done from (inferred): Location unclear (evidence: "Location: Bielefeld")
- Posted: 2023-06-14 (1246 days ago)
- First seen by alder: 2026-11-07 · last verified: 2026-11-07
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://valuedesk.jobs.personio.de/job/1153754

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

With a high degree of autonomy, strategic responsibility, exciting top-level clients, and an innovative SaaS solution, this is your opportunity to take on a dynamic role in a growing company.

### What You Will Do:

- You will act as the central point of contact for your national and international clients, providing strategic consulting and driving their long-term success by helping them achieve their goals
- You will support key decision-makers (e.g., program leads, department heads, executive management) to ensure our solution delivers maximum impact
- You will identify opportunities and potential challenges early on and develop tailored action plans — through regular performance reviews and project steering meetings, you help clients reach their targets efficiently
- You will lead targeted training sessions and support clients during implementation to ensure they leverage the full potential of our solution
- You will create target group-specific dashboards and performance reports to support enterprise-wide performance management
- You will present new product features and plan their rollout in close collaboration with the client — always with the goal of maximizing customer value
- You will identify opportunities for account growth and license expansion, contributing to the long-term development of the customer relationship
### Who You Are:

- You bring at least 3 years of experience as an Account Manager, Management Consultant, or in a similar advisory role — ideally in the B2B SaaS environment
- You have extensive experience working with clients in industrial or manufacturing sectors and a strong background in cost and process optimization
- You think strategically, analyze customer needs, and develop tailored, value-driven solutions
- You are confident communicating at management and executive level, and you know how to proactively engage and retain customers
- You are proficient with CRM systems (e.g., HubSpot) and other modern account management tools
- You are open to occasional business travel
- You are fluent in German and English, both written and spoken
### Our Benefits:

- Hybrid work model with a focus on the office (60/40)
- Flexible working hours for a healthy work-life balance
- Workation opportunities
- Free choice of hardware (macOS or Windows)
- Mentoring and support from experienced colleagues
- Generous professional development and training program
- Competitive salary (depending on experience and qualifications)
- Company pension scheme
- Attractive employee referral program
- Deutsche Bahn Jobticket
- Business Bike leasing
- Exclusive employee discount portal

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/personio%3Avaluedesk%3A1153754 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.