Your mission

We're looking for a Consulting Manager to support the expansion of our engagement with a tier-1 telecommunications operator — taking our presence into new operational domains while ensuring our professional services teams deliver measurable value on the account.

This role is for a seasoned Consulting Manager, at a leading technology and transformation consulting firm, who has relevant experience in how telco operations work: their processes, their organizations, and the information systems underneath them. You understand what automation and AI change in an operating model — and what it takes for an operator to actually adopt them.

You'll carry two responsibilities with equal weight: making sure our teams deliver measurable value on today's programs, and identifying, shaping, and closing the next ones.

What you´ll do

Lead account delivery

Own the delivery of our professional services teams on the account: scope, staffing, quality, timelines, and margin
Lead operations transformation programs end-to-end — from diagnosing where customer and network operations lose time, cost, and quality, through solution design, go-live, and post-deployment impact tracking
Redesign operational processes and organizations around automation and AI agents, including roles, governance, and ways of working
Translate process and organizational change into its implications for the client's information systems: OSS/BSS, ticketing, workforce management, and data platforms
Own change management so automations are genuinely adopted, not just deployed
Build business cases jointly with the client — cost reduction, time acceleration, quality gains — and report realized value to executive sponsors

Grow the account

Build trusted relationships with operations, technology, and transformation leaders up to Directors and C-suite
Identify and shape new opportunities in operational domains where we are not yet present
Lead proposals and statements of work, from opportunity qualification to closing, together with our sales and product teams
Contribute to the account planning and forecasting, and bring client needs back into our product roadmap

Your profile

8+ years in telecom operations transformation, with at least 3 years as Manager at a leading technology and transformation consulting firm
A track record leading transformation programs at tier-1 operators, ideally in North America
Hands-on experience redesigning operational processes and organizations, and translating them into information-system requirements
Deep knowledge of telco operational domains and related BSS/OSS Suites such as Customer Care, CEM, NOC, field operations or RAN Operations
First-hand understanding of how automation and AI reshape operating models, headcount, and roles — and of the change management it requires
Experience managing multidisciplinary delivery teams and owning program P&L
A proven record of contribution to growing accounts: originating, shaping, and closing new work with existing clients
Credibility with every level of the client organization, from the operations floor to the Directors and C-suite
A results-oriented mindset anchored in business value.
Familiarity with governed, hybrid automation architectures that pair agentic reasoning with deterministic, rules-based execution
Exposure to automation platforms (RPA, iPaaS, workflow engines) and to TM Forum frameworks such as eTOM and ODA

Why us?

A senior role with direct impact on the growth of the company
A performance bonus tied to the results of the account
The chance to shape how a tier-1 operator runs its operations with AI
Flexible working hours and a culture that values work-life balance
A collaborative and open culture where your ideas matter
24 days of paid time off per year
Premium medical insurance for the employee and family
Retirement plan

About Tupl

Founded in 2014, Tupl is an AI company purpose-built for telecommunications network and customer operations. We enable carriers to safely automate their most complex network and customer care operations at enterprise scale. Our solutions are deployed in production at major global operators across North America and Europe. We're headquartered in Bellevue, Washington.

Diversity statement. Tupl is committed to building a diverse and inclusive workplace. We do not discriminate based on race, religion, gender identity, sexual orientation, age, disability, or background.