# Residential COE - Germany at Sungrow Emea

> Germany · Unspecified · Other · open. Source: https://alderhq.app/jobs/personio%3Asungrow-emea%3A2879463 (read 2026-11-07).

## Facts (observed)

- Company: [Sungrow Emea](https://alderhq.app/companies/sungrow-emea)
- Location text: Germany - Munich
- Where it can be done from (inferred): Germany (evidence: "Location: Germany - Munich")
- Posted: 2026-11-06 (1 days ago)
- First seen by alder: 2026-11-06 · last verified: 2026-11-06
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://sungrow-emea.jobs.personio.de/job/2879463

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Munich, n 47): p25 €50k, median €75k, p75 €149k

## Description (the employer's text)

### Your mission

Curious what this is all about? Let's dive right in:

- Provide expert technical support for residential energy storage products, including inverters, batteries and energy management systems.
- Analyze and solve complex issues raised by customers, installers and field service engineers, and act as the technical escalation point for on-site challenges.
- Deliver technical trainings in English to customers, installers, service partners and internal teams, covering installation, commissioning, troubleshooting and maintenance.
- Create and continuously improve troubleshooting guides, installation instructions, FAQs and training materials.
- Turn recurring market issues into structured feedback for R&D, product management and headquarters to drive product and service improvements.
- Support product launches and technical workshops, and work closely with hotline, spare parts and service operations teams to track and improve resolution rates, response times and customer satisfaction.
### Your profile

- You have solid expertise in residential energy storage systems, including inverters, batteries and energy management systems.
- You enjoy getting to the bottom of complex technical problems and finding practical, timely solutions.
- You have experience in technical support, service or commissioning, ideally in the energy or greentech sector.
- You explain complex topics clearly and enjoy training different audiences, from installers to engineers.
- You are fluent in English at C1 level and German at B2 or higher is a plus.
- You collaborate easily across teams and countries, and you bring a structured, data-driven mindset.
- You are comfortable writing clear technical documentation and sharing insights with R&D and product teams.

---
Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/personio%3Asungrow-emea%3A2879463 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.