# Residential Service Product Specialist - Germany at Sungrow Emea

> Germany · Unspecified · Other · open. Source: https://alderhq.app/jobs/personio%3Asungrow-emea%3A2875275 (read 2026-11-15).

## Facts (observed)

- Company: [Sungrow Emea](https://alderhq.app/companies/sungrow-emea)
- Location text: Germany - Munich
- Where it can be done from (inferred): Germany (evidence: "Location: Germany - Munich")
- Posted: 2026-11-04 (11 days ago)
- First seen by alder: 2026-11-04 · last verified: 2026-11-15
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://sungrow-emea.jobs.personio.de/job/2875275

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Munich, n 93): p25 €48k, median €55k, p75 €82k

## Description (the employer's text)

### Your mission

Servus und hallo bei uns hier in Sungrow! We're thrilled to introduce a role where business thinking meets great customer experience: the Residential Service Product Specialist. You will shape the after-sales offerings that make our residential energy storage systems even more worry-free for homeowners across Germany and Europe.

Curious what this is all about? Let's dive right in:

- You design and manage after-sales service products such as extended warranty and paid repair services, including their scope, eligibility, terms and commercial rules.
- You build pricing models and cost structures that reflect failure rates, repair, spare parts, labour and logistics costs, and target profitability.
- You set up smooth commercial processes for quotations, contracts, warranty validation, invoicing and payment follow-up.
- You work hand in hand with sales, distributors, installers, finance, legal, technical and service teams to make sure our offers are viable and deliverable.
- You track performance such as conversion, revenue, margin and claims costs, and turn the findings into clear recommendations for management.
- You spot market opportunities through research, competitor benchmarking and partner feedback, and support the launch of new service products across Europe.
### Your profile

All right, all right, that was intriguing, wasn't it? Now, to fit this role and be happy in it for a long time, your ideal background should look a lot like this:

- You have a degree in business, engineering, energy or a related field, or equivalent practical experience.
- You bring experience in service product management, after-sales, warranty management or pricing, ideally in solar, energy storage or a similar technical industry.
- You are commercially minded, comfortable with cost and margin calculations, and confident with data and reporting.
- You understand contract terms and service conditions, and enjoy working with legal and finance colleagues.
- You are customer-oriented and a strong communicator who can explain service offers clearly to partners and customers.
- You are structured and proactive, and you like to improve processes and get things launched.
- You speak German and English at C1 level. Other European languages are a plus.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/personio%3Asungrow-emea%3A2875275 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.