# Distribution Service Engineer - Germany at Sungrow Emea

> Germany · Unspecified · Software engineering · open. Source: https://alderhq.app/jobs/personio%3Asungrow-emea%3A2875181 (read 2026-11-12).

## Facts (observed)

- Company: [Sungrow Emea](https://alderhq.app/companies/sungrow-emea)
- Location text: Germany - Munich
- Where it can be done from (inferred): Germany (evidence: "Location: Germany - Munich")
- Posted: 2026-11-04 (8 days ago)
- First seen by alder: 2026-11-04 · last verified: 2026-11-12
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://sungrow-emea.jobs.personio.de/job/2875181

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Munich, n 32): p25 €69k, median €93k, p75 €114k

## Description (the employer's text)

### Your mission

Servus und hallo bei uns hier bei Sungrow! We're thrilled to introduce a key role as a trusted technical partner for distributors, installers, and end users. You will help make sure our customers get responsive, practical, and high-quality support for Sungrow solutions.

Curious what this is all about? Let's dive right in:

- Manage technical requests from distributors, installers, and end users through hotline and ticketing systems.
- Diagnose product and system issues remotely and coordinate effective solutions with our internal technical teams.
- Deliver technical training sessions on Sungrow PV and ESS solutions for distributors and installers.
- Support on-site troubleshooting and customer visits together with local and regional colleagues when needed.
- Create and maintain FAQs, technical guidance, training content, and knowledge-base materials.
- Prepare regular service reports and share insights on recurring issues, product performance, and customer needs.
### Your profile

All right, all right, that was intriguing, wasn't it? Now, to fit this role and be happy in it for a long time, your ideal background should look a lot like this:

- Bachelor's degree or higher in Electrical Engineering, Electronics, Power Systems, or a comparable field.
- At least three years of experience in after-sales, technical support, field service, O&M, or a similar technical role.
- Good knowledge of PV, ESS, inverters, power electronics, and electrical troubleshooting.
- Experience with ticketing systems, technical documentation, and customer-facing communication.
- A proactive, independent, and solution-oriented approach with strong attention to detail.
- German and English C1; Chinese or another European language is a plus.
- Willingness to travel occasionally.
### Why us?

Join our Service team and work at the heart of how customers experience Sungrow. You will:

- Work with greentech solutions, from PV inverters to energy storage, in a fast-growing, international industry.
- Collaborate closely with technical experts across EMEA and with colleagues at our Munich HQ.
- Grow your expertise through hands-on exposure to real customer cases and regular product training.
- Make a visible difference by helping distributors and installers succeed with our solutions.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/personio%3Asungrow-emea%3A2875181 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.