# Service Operations Coordinator - Germany at Sungrow Emea

> Germany · Unspecified · Other · open. Source: https://alderhq.app/jobs/personio%3Asungrow-emea%3A2679138 (read 2026-11-13).

## Facts (observed)

- Company: [Sungrow Emea](https://alderhq.app/companies/sungrow-emea)
- Location text: Germany - Oberschleißheim
- Where it can be done from (inferred): Germany (evidence: "Location: Germany - Oberschleißheim")
- Posted: 2026-06-19 (147 days ago)
- First seen by alder: 2026-11-04 · last verified: 2026-11-12
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://sungrow-emea.jobs.personio.de/job/2679138
- Skills listed (inferred): Python, Testing

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Germany, n 1813): p25 €37k, median €50k, p75 €60k

## Description (the employer's text)

### Your mission

- Review, process, and verify invoices related to logistics, warehousing, procurement, warranty repair services, and other operational services, and submit them to our financial system to ensure accurate and timely payment processing.
- Analyze and maintain invoice-related data, including data tracking, statistics, reporting, and reconciliation, to provide clear and reliable insights into payment and operational activities.
- Coordinate paid repair services end-to-end, from preparing quotations and initiating service requests to tracking progress and ensuring timely completion.
- Act as the key communication bridge between customers, Hotline Engineers, repair centers, warehouse teams, logistics providers, and third-party repair partners throughout the entire service journey.
- Coordinate transportation arrangements with third-party repair service providers, including pickup and delivery schedules, shipment tracking, and ensuring all required shipping documentation is complete and accurate.
- Keep all relevant parties aligned and ensure customers receive timely updates throughout the repair and logistics process, making sure that no service case falls through the cracks.
- Support the team with operational reporting, data tracking, analysis, and process documentation to improve transparency, efficiency, and process quality.
- Identify opportunities to improve and automate operational processes using tools such as Python and Selenium, helping the team work more efficiently and reduce manual effort.
### Your profile

- You bring solid experience in after-sales service, service operations, logistics coordination, or a comparable customer-facing operations role.
- You are comfortable managing end-to-end processes independently - from documentation and quotation to shipment tracking and stakeholder updates.
- You have hands-on experience with RMA processes, return management, or repair coordination workflows.
You are a natural communicator who can confidently liaise with customers, repair partners, logistics providers, and internal stakeholders.

- You are detail-oriented and organised, able to handle multiple open cases simultaneously without losing track of deadlines or documentation.
- German and English proficiency at C1 level is required, given the daily customer communication in the German market; additional European languages are a plus.
- Proficiency in MS Office and familiarity with ticketing or CRM systems is expected; experience with SAP or similar ERP tools is a bonus.
- Basic knowledge of process automation, scripting, or data analysis tools (e.g. Python, Power Automate, Selenium) is considered a strong plus.
### Why us?

At our Munich headquarters, you will work in a dynamic, multinational environment where your organisational skills and communication strengths truly make a difference. Here is what else awaits you:

- Mobility package: Job-Rad and e-bike options - powered by solar, of course!
- Performance-based bonus tied to smart, agreed KPIs.
- A vibrant, multicultural team with European and international exchange.
- Opportunities to grow your knowledge of solar inverters, energy storage, and EV charging solutions.
- Training at our Munich HQ and the possibility to visit our R&D facilities in China.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/personio%3Asungrow-emea%3A2679138 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.