Manage the hotline and ticket system for distributors, installers, and end-users in Germany.
Provide comprehensive training to distributors and installers within the designated region.
Execute onsite troubleshooting and commissioning activities as needed in the region.
Participate in pre-sale customer visits alongside account managers in the local market.
Develop, record, and document FAQs and online courses for the German region.
Generate weekly, monthly, quarterly, and annual performance reports for the regional department center.

Ausbildung or Bachelor/Master degree in Electrical Engineering or an equivalent field.
Possess at least 3 years of work experience in after-sales or technical support roles within the PV/ESS/O&M sector, with a preference for inverter experience.
Demonstrate strong passion, desire, and motivation for success.
Exhibit fluent English and German language skills at a C1 level; additional Chinese language skills are a valuable asset.
Be a quick learner with a keen interest in expanding knowledge within the clean-tech industry.
Display excellent proficiency in Microsoft Office and possess the ability to work independently in a dynamic, fast-paced environment.
Be prepared for business travel of 30%-35% of your working time between the local market and the EU department center.

Opportunities for career advancement.
Bonus payment based on pre-agreed and signed KPI agreements.
Collaborate with a multinational team, fostering European and trans-European exchange.
Gain extensive technical and commercial knowledge in string inverters, central inverters, inverter stations, and storage solutions.
Benefit from technical and commercial training at our German headquarters and opportunities to visit our R&D facility in China.