# Customer Account Operations Executive at Starteam

> Hong Kong · Unspecified · Other · open. Source: https://alderhq.app/jobs/personio%3Astarteam%3A2872985 (read 2026-11-10).

## Facts (observed)

- Company: [Starteam](https://alderhq.app/companies/starteam)
- Location text: Hong Kong
- Where it can be done from (inferred): Hong Kong (evidence: "Location: Hong Kong")
- Posted: 2026-11-03 (7 days ago)
- First seen by alder: 2026-11-07 · last verified: 2026-11-07
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://starteam.jobs.personio.de/job/2872985

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

### Job Responsibilities

• Create and maintain Customer Master Data and Specific Information in ERP system, ensure data integrity and compliance with internal standards.

• Coordinate with internal teams (SCM, Logistics, Engineering, Global Offices) to meet customer requirements, resolve operational issues, handling claims, returns and engineering queries.

• Monitor demand signals, analyze and compare forecast & actual order booking of assigned customers to identify large deviation from the agreement.

• Keep tracking item lifecycle from NPI to MP and business award. Track inventory (including consignment stock), supplier performance, and KPIs to identify risks and improvement opportunities.

• Proactively manage supplier capacities, monitor supplier fill-rates and stock levels.

• Follow up payment status with customer on regular base, work with Sales team to settle overdue payment to support smooth supply chain operations.

• Support Sales and Business Development activities, including customer meetings and Sales team coordination.

### Job Requirements

• Able to work in a fast-paced office environment and handle tasks under deadlines.

• Well organized, detail oriented, superior in organization and priority setting, accurate with attention to detail and the ability to multi-task.

• Strong analytical and problem-solving, communication and interpersonal skills.

• Negotiation skills and the ability to persuade and influence business partners and peers in critical situations to obtain consensus.

• Familiar with the different Shipping Methods and Incoterms.

• Ability to work independently and in a team with a pro-active, self-motivated, diligent and responsible manner.

• Ability to effectively work with colleagues from different departments and cultures.

• Good command in spoken and written English and local language, another foreign language will be a plus.

Education & Work Experience:

• Commercial vocational training or diploma in Business or related field.

• Minimum 2 years of work experience in customer service, order processing for international customers (B2B experience is a plus).

Data collected will be treated in strict confidence and used for recruitment purpose only.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/personio%3Astarteam%3A2872985 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.