# Senior Associate (m/f/d) Equity Index Client Operations at Solactive > Canada · Senior · Other · open. Source: https://alderhq.app/jobs/personio%3Asolactive%3A2703116 (read 2026-11-09). ## Facts (observed) - Company: [Solactive](https://alderhq.app/companies/solactive) - Location text: Toronto - Where it can be done from (inferred): Canada (evidence: "Location: Toronto") - Posted: 2026-07-07 (124 days ago) - First seen by alder: 2026-11-07 · last verified: 2026-11-07 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://solactive.jobs.personio.de/job/2703116 ## Pay and sponsorship - Posted pay: not posted - Market band for similar posted roles (Toronto, n 77): p25 CAD 87k, median CAD 102k, p75 CAD 138k ## Description (the employer's text) ### Company Description Since its foundation in 2007, Solactive AG has evolved into one of the world’s most important and fastest-growing index providers. From our headquarters in Frankfurt, we power global investment products across ETFs, structured products, and mandates. Our reputation is built on innovation, speed, flexibility, and strong partnerships. ### Job Overview The best client relationships are built on trust, responsiveness, and consistent execution. As a Senior Associate in Equity Index Client Operations (EICO), you will be a key partner to Solactive’s global institutional clients, owning their experience across onboarding, daily operations, and complex index-related requests. You’ll combine client relationship management, analytical problem-solving, and technological innovation to solve challenges, improve processes, and deliver a seamless client experience. You’ll help shape how Solactive delivers value by improving processes, automating routine work, and ensuring precise, proactive client interactions. ### Your Tasks - Own client relationships end-to-end, serving as the primary contact for asset managers, investment banks, hedge funds, and trading desks across onboarding, daily file delivery, corporate action announcements, methodology queries, and issue resolution. - Translate index methodologies and complex corporate action treatments into clear explanations for clients and internal stakeholders. - Lead client onboarding and technology initiatives, coordinating configuration, testing, implementation, and follow-up. - Communicate proactively with clients on progress, service updates, and product changes. - Identify client pain points and propose concrete improvements in process, automation, or service. - Champion the client perspective internally to improve platforms, communications, and service. - Document and share knowledge to strengthen processes, team collaboration, and client support. ### Your Profile - Degree in Finance, Economics, Business, Mathematics, or a related field, or equivalent professional experience. - 4+ years in client-facing roles within financial services, fintech, market data, or comparable B2B environments. Customer success, client operations, or implementation backgrounds are highly relevant. - Strong analytical aptitude: comfortable with data, logic, and structured problem-solving. - Exceptional organizational skills with the ability to manage multiple priorities while maintaining accuracy, responsiveness, and attention to detail. - Proactive and solutions-oriented: you anticipate needs, identify obstacles, and keep initiatives moving. - Excellent written and verbal communication skills. You explain complex concepts clearly to technical and non-technical audiences and seek to understand why a question is being asked. - Demonstrated ownership: you take responsibility for relationships, requests, or projects from initiation through completion and coordinate across teams to drive resolution. - Comfortable with digital platforms, data products, and technology teams. Advanced Excel required; familiarity with automation tools, APIs, or AI-supported workflows is a plus. Coding is not required, but enthusiasm for learning and leveraging technology is essential. - Experience in financial services, capital markets, ETFs, or indices is an advantage; curiosity and a genuine interest in financial data and markets are essential. - Collaborative and internationally minded. You thrive in a team environment where knowledge is shared, feedback is constructive, and everyone contributes to improving how we work. ### Our Offer - Competitive compensation: Enjoy a competitive salary package that reflects your experience, skills, and contribution to the team. - Global client exposure: Build relationships with leading financial institutions and investment professionals worldwide. - Meaningful ownership: Take responsibility for important client relationships and initiatives, with the opportunity to influence how we deliver services. - Broad business experience: Gain exposure to financial markets, index products, data delivery, technology, and client relationship management. - Professional growth: Develop a career at the intersection of finance, technology, and client success. - Learning and development: Access training on index methodology, corporate actions, Solactive tools, automation, and AI-supported workflows. - International collaboration: Join a global team of approximately 50 nationalities with opportunities to collaborate across Solactive's offices. - Modern working environment: Flat hierarchy, flexible hours, hybrid work model, healthcare coverage, modern Toronto office, and regular networking and social events. ### Your Application For further information, please visit: www.solactive.com/career/. Please note: no artificial intelligence (AI) is used in the screening, assessment, or selection of candidates for this position. --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/personio%3Asolactive%3A2703116 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.