What it's all about

As a Junior Account Manager (m/f/d), you will independently manage an assigned portfolio of existing customers. Your focus will be on proactively, systematically, efficiently, and customer-focusedly handling contract renewals. In this way, you will ensure that customers receive personalized support, continue to make optimal use of their solutions, and remain satisfied snapAddy customers in the long term.

Your daily doing will involve

You manage a broad, scalable customer base companies of all sizes that already use snapAddy and have not yet reached their full potential
You strategically develop long-term customer relationships
You proactively contact customers before their contracts expire and guide them through the renewal process
You identify growth opportunities and cross-selling and upselling opportunities
You support our customers in implementing our solutions
You work closely with the sales and product teams to continuously improve our customer offerings
You create and implement account strategies to increase revenue
You participate in trade shows and events for customer acquisition and retention

Your profile

You have gained initial experience in B2B sales, customer success, account management, customer service, or a similar role
You are interested in SaaS products, digital sales processes, and CRM systems (experience with CRM systems such as Salesforce, Microsoft Dynamics, or SAP is a plus)
You have a technical understanding of SaaS solutions and their implementation
You communicate with customers in a professional and confident manner
You are highly self-motivated and work independently
You are fluent in both spoken and written German and English

What we can offer

A great introduction to account management with a focus on renewal management
Innovative and exciting products from the market leader with many USPs
Attractive fixed salary and lucrative commission agreement
Your own exciting area of responsibility, which you can significantly advance
Work in a rapidly growing and successful tech startup with flat hierarchies and a motivated and ambitious team
Work with state-of-the-art technologies in a well-equipped 950 m² office in downtown Würzburg
Comfortable home office arrangement: 2 days in the office - 3 days remote
Regular and free massage offers directly in the office, free drinks, muesli bar, and many team events
Employee discounts at many retailers, service providers, and online shops via Corporate Benefits, as well as your own "JobRad" after your first year with us
The best colleagues in the whole city